Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Digital Marketing Manager - North

Department & Team: EMEA Integrated Marketing

Reports to: Viktoria Vianden

Location: London, UK

The Digital Marketing Manager for the North, which currently include UK&I, Nordics and the Benelux region, is responsible for planning, executing, optimizing, and reporting on digital marketing programs that drive account engagement, pipeline growth, and revenue.

The role combines hands-on campaign execution with program management, budget oversight, performance tracking, and cross-functional collaboration to deliver integrated marketing activities aligned with sub-regional priorities and global initiatives. A key focus is supporting local Account-Based Engagement (ABE) programs, demand generation, customer engagement, and measurable business outcomes.

The ideal candidate is creative and both operationally strong and commercially driven, with clear accountability for lead generation, account engagement, pipeline contribution, marketing ROI, and overall business impact. The candidate should understand how to manage the full buyer journey, working closely with Field Marketing to optimize overall campaign flows and shift focus from generic to personalised campaigns that resonate with ICP and target persona within buying groups.

This position offers opportunities for candidates based in, or around, London. You will join a great marketing team who together focuses on achieving great results, while making sure they also have fun along the way.

What You’ll Do:

In this role, the primary responsibilities include (but are not limited to):

• Manage end-to-end digital marketing programmes and initiatives, ensuring alignment with regional business priorities, ABE strategies, and revenue objectives.
• Own programme planning, execution, budget allocation, and performance measurement across multiple marketing channels and stakeholder groups.
• Develop and manage content syndication initiatives with external vendors, including programme setup, budget management, lead delivery, performance analysis, and optimisation.
• Plan, launch, and analyse paid social programmes through LinkedIn Campaign Manager to drive targeted engagement, brand awareness, and demand generation outcomes.
• Lead the production and delivery of webinar programmes, including Zoom event management, Salesforce campaign configuration, registration workflows, promotional activity, stakeholder coordination, and post-event reporting.
• Collaborate with external agencies and vendors on strategic marketing projects, including content development, asset creation, lead generation activities, and programme execution.
• Partner with Marketing Automation teams to design and execute email nurture programmes, drip campaigns, and lead engagement journeys that support pipeline progression.
• Provide digital marketing leadership and support for Account-Based Engagement (ABE) initiatives, contributing to targeted account strategies and engagement plans.
• Deliver digital marketing support across multiple sub-regions, ensuring consistent programme execution while adapting to local market requirements.
• Act as a digital marketing partner to cross-functional teams, including Customer Success, Business Development, and Sales stakeholders, providing strategic and tactical support for business initiatives.
• Manage the creation and maintenance of digital assets and landing pages using WordPress, supporting events, webinars, and broader marketing programmes.
• Monitor programme performance through analytics and reporting tools, translating data into actionable insights and recommendations for continuous improvement.
• Manage relationships with internal stakeholders and external suppliers to ensure programmes are delivered on time, within budget, and against agreed objectives.
• Oversee marketing spend and programme budgets, ensuring effective allocation of resources, cost management, and return on investment.

You’ll Bring

• 5+ years in B2B digital marketing (preferably in SaaS or enterprise tech)
• Strong experience across:
  • Paid media (LinkedIn, Google, programmatic)
  • Email marketing and automation
  • Content syndication and demand generation
  • Account engagement strategies
• Proven ability to manage regional campaigns (if possible across multiple markets)
• Strong commercial mindset with ability to connect marketing activity to pipeline outcomes
• High attention to detail and structure, with strong operational execution skills
• A creative digital mindset
• Technical Expertise in

• • Salesforce CRM (SFDC)
  • WordPress, CMS
  • 6sense
  • Taxi for Email
  • LinkedIn Campaign Manager
  • Tableau
  • Zoom (webinar)
  • ChatGPT

What Success Looks Like

• Campaigns are consistently optimised and delivering against pipeline targets

• Budgets are fully utilised with minimal under/overspend

• Regional programs are executed with local relevance while aligned to global strategy

• Strong collaboration with agency partners, resulting in improved campaign performance and efficient execution across all digital channels

• Clear visibility into performance, with data-driven decision making

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.