Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Hotel Jakarta is located in the Sudirman Central Business District (SCBD), one of the most prestigious areas of Jakarta, Indonesia. It provides easy access to corporate offices, shopping centers, and entertainment venues. Open since July 2016, Four Seasons Hotel Jakarta provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world.  The hotel offers a range of rooms and suites designed with a blend of modern luxury and Indonesian culture. These accommodations are equipped with top-notch amenities and offer cityscape views. The hotel also supports Indonesian culture and art, with an extensive art collection on display and regular cultural events. Recent awards and honors include the Top 20 List for Hotels in Asia as voted by the readers of Conde Nast Traveler.

About the Role

We are looking for a results-driven Digital Marketing Manager to lead digital strategy, social media, and content initiatives for Four Seasons Jakarta. This role focuses on driving brand preference, increasing revenue, and delivering data-driven marketing performance.

You will work closely with the Director of Public Relations & Marketing to execute impactful campaigns across digital channels and enhance our online presence.

Key Responsibilities

Digital Marketing

• Manage and optimize all digital channels (FS.com, app, OTA platforms, Google Business Profile, etc.)
• Execute performance-driven campaigns (SEO, PPC, META Ads, email, display)
• Oversee online reputation, reviews, and community responses
• Coordinate with agency partners and digital platforms (Chope, Grab Dine Out, etc.)
• Monitor digital performance, analytics, and competitor benchmarking
• Drive direct channel growth and guest engagement

Social Media

• Lead content strategy, planning, and execution across hotel and F&B channels
• Create engaging content (posts, reels, videos) aligned with brand standards
• Manage influencers, KOLs, and content creators
• Monitor trends, conversations, and audience engagement
• Deliver clear reporting and performance insights

Content & Creative

• Oversee photoshoots and video productions (concept to execution)
• Ensure strong visual storytelling aligned with luxury positioning
• Collaborate with hotel teams to create impactful marketing collateral

Analytics & Reporting

• Track and optimize performance using Adobe Analytics and other tools
• Provide monthly KPI reports covering campaigns, SEO, paid media, and social
• Identify growth opportunities using Google Travel & Hotel Insights

Marketing & PR Support

• Assist in campaigns, media collaborations, and promotional materials
• Support PR storytelling and content creation initiatives

Qualifications

• Bachelor’s degree required
• 3–5 years of digital marketing experience (hospitality preferred)
• Strong knowledge of SEO, PPC, social media, and digital analytics
• Experience managing agencies, influencers, and content production
• Excellent writing, communication, and presentation skills
• Creative eye with photography/video capabilities
• Proficient in Microsoft Office (Adobe/InDesign is a plus)
• Highly organized and able to manage multiple projects

What we offer

At Four Seasons Hotel Jakarta, we support passionate people who want to grow, lead and build long term careers within a world class luxury brand.

• Competitive remuneration package offered, aligned with role scope.
• Excellent training and clearly defined career development pathways
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• Complimentary professional dry cleaning from day one
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable and sporting activities

Note : for Indonesian nationality only

The management level for this position is:

Operations - Assistant Department Head