This is a hands-on support role sitting across digital marketing, CRM, delivery and customer experience. You'll support the execution of performance marketing and CRM activity, own the day-to-day management of delivery platforms, and be the first point of contact when customers need help.
It’s a broad role where you'll get exposure across paid media, CRM, aggregator platforms and customer insight, reporting directly into the Head of Digital & Delivery Marketing.
What you'll be doing
Support the setup, QA and optimisation of paid Google and Meta campaigns
Keep website content, landing pages and customer journeys accurate and on brand
Build and deploy email and SMS campaigns, automations and triggered communications.
Segment audiences and support targeting across acquisition and retention activity
Day to day management of Deliveroo, Uber Eats and Just Eat - menus, offers, imagery and pricing. Liaise with aggregator partners and internal teams to resolve issues quickly
Respond to customer queries across delivery and digital channels. Log issues, refunds and resolutions - and spot patterns that feed back into marketing and operations
Support weekly and monthly reporting across digital, CRM, delivery and customer feedback
Who you are
Experience with Deliveroo, Uber Eats or Just Eat is essential
Comfortable working across digital platforms, CRM tools and spreadsheets
Strong written communicator (especially for customer responses and CRM comms)
Experience with Google, Meta or similar digital advertising platforms
Familiarity with CRM tools such as Klaviyo, Bloomreach, Acteol or similar
Interested in marketing performance, customer behaviour and retention (and pizza!)
💸 Salary: up to £35K, depending on experience
🏡 Logistics: hybrid 3-4 days a week in London, 1-2 WFH
The successful candidate will have the right to work in the UK.
Up Club is the unfair advantage of ambitious start-up marketers looking to accelerate their growth 🚀
It provides exclusive access to industry leaders, expert mentorship, and world-class training to sharpen your skills and stay ahead. With an always-on network, you can get instant advice, solve problems faster, and connect with the right people to drive your career forward, faster.
We’re passionate about a few things:
- Choosing an entrepreneurial business environment shouldn’t mean you miss out on training and development opportunities you’d have at bigger companies
- Learning from other people who do your job in totally different businesses is really rewarding
- Classroom training is useful, but what’s even more useful is learning as you go, from others who have faced similar challenges
Also catch our Founder, Lottie Unwin on her podcast, The Marketing Hustle... where she hears unfiltered stories from Founders of bold start-up brands. 🎙️
