Job Description

Engagement:Undergraduate Work Placement

Location:The City Ground, Nottingham, NG2 5FJ

Working Arrangements:On site

Reporting to: Digital and CRM Manager / Data Analyst

Placement Term:26/27 Season

About the Role:

As part of this role you’ll support the digital and data team at the club to help maximise the understanding of our audience, off-pitch performance and delivery of our digital marketing campaigns.

You’ll gain an understanding of our key digital marketing channels and how we report on key commercial insights and KPIs.

Key Tasks and Responsibilities:

• Support fan communication inboxes, including monitoring and responding to general enquiries

• Identify recurring supporter issues and highlight opportunities for improvement

• Assist with publishing and updating email, website, and app content

• Coordinate with internal departments to support weekly newsletters and monthly member communications

• Support the production and distribution of weekly KPI reports across multiple business units

• Analyse campaign performance and recommend optimisations

• Assist with lifecycle marketing initiatives, including automation and retention activities

• Support the setup, delivery, and reporting of surveys (including hospitality feedback)

• Help identify trends, insights, and growth opportunities through data and performance reporting

What are we looking for:

Essential

• Currently studying Marketing, Digital Media, Business, or a related degree

• Strong written communication skills

• High attention to detail and organisation

• Confidence working with data and digital tools

• Proactive attitude with a willingness to learn

Desirable

• Interest in digital marketing, CRM, or lifecycle marketing

• Basic understanding of email marketing or CMS platforms

• Passion for football and fan engagement

What do you get in return?

• £500 Contribution to living allowance per month

• Opportunity to work in an elite environment

• Learning and development opportunities through internal CPD

Forest For Everyone

We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination.

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.

Disability Confident Committed Employer

We are a Disability Confident Committed employer. We encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a "disabled person" according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment selections.

Our Commitment to Equality, Diversity & Inclusion

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.

An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.