Job Description

THE TEAM

The mission of theCustomerDepartmenttodeeply understand our customers, create programs and enablers to activate customer value, and advocate for the customer across our channels

THE OPPORTUNITY

Aritzia is growing and ourCustomerteam is growing with it. This is a unique opportunity to be part of the team responsibleforbuilding programs and tools that enable client-focused experiences that balance digital efficiency with human connection.As theManager,Customer Enablement,you willplay apivotalrole inscalingourcustomer data foundationto enable smarter and fastercustomer decisionsthatdeliver seamless, customer-centric experiences andsupport with enterprise programs like loyalty and deepening customer insightsWith the skills you gain in this role, the opportunities are endless – from a rewarding career inCustomerto continued growth and development with Aritzia. 

THE ROLE

As theManager,Customer Enablementyou will lead the team to:

• Execute the strategic and technical enablement of the Customer Data Platform (CDP), including theselection, implementation, and operationalization of customer data solutions

• Collaborate with stakeholders to maximize the business’s ability to execute customer-centric use cases byturningstrategicobjectivesinto technical specifications for the CDP,empowering teams to deliver data-driven experiences

• Establish and enforce enterprise-wide standards for data governance, including ingestion protocols, identity resolution, data quality, and segmentation logic, ensuring compliance, scalability, and integrity across all customer data assets

• Define and track KPIs for customer engagement, conversion, and loyalty programs

• Drive organizational adoption of customer programs and tools through training, change management, andcross-functionalstakeholder engagement

• Work with theappropriate BusinessSupport partners to seamlessly lead the day-to-day function of the department in support of corporateobjectives, while enabling progressive career development and an incredible employee experience

THE QUALIFICATIONS

TheManager,Customer Enablementhas:

• Proven and best-in-class skills, applicable certifications,educationand/or experience in

• Bachelor’s degree in Business, Marketing, Data Analytics, or related field (MBA preferred)

• Deep hands-on experience with CDPs, CRM platforms, and marketing automation tools, ideally in a technical product management capacity

• Ability to translate business concepts (e.g., CLV, loyalty tiers) into data models, segmentation logic, and identity graphs

• Strong focus on speed to market, process efficiency, and enabling business teams tooperatewith agility and autonomy

• Strong understanding of omnichannel retail and customer lifecycle management

• Proven ability tomanagecross-functional initiatives, driving measurable outcomes through collaborationstakeholdersacross Marketing, Digital, Technology, and Data & Analyticsevento deliver measurable outcomes

• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles 

• The ability to collaborate fluently with cross-functional partners 

• A commitment to quality and investing in results that add value to the business 

THECOMPENSATION

The typical hiring range for this position is $100,000 - $150,000 per year. The final agreed upon salary may vary based on factors such as job-related knowledge,skillsand experience. Additionally, this position may be eligible for bonus.

We are always looking for top talentIf your qualifications differ from those listed above, the scope of work and final agreed upon [salary/wage] may be adjusted to reflect your individual qualifications.

Aritzia’s Everyday Luxurycompensation packagegoes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophyWithcomprehensive benefits,aspirational workspaces and elevated employeeperksandexperiences—we provide it all.

THEPERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount—Maybe you’veheard of our famous product discount? Or our exclusive private shopping events? You have now.

• Aritzia Virtual Wellness—Because your health,happinessand safety matter, we provide24/7 resources to support you in your wellbeing goals,whetherthey’rephysical, mental,socialor financial.

• Aspirational Workplace—Our offices are specially designed to be spaces of creativity,productivityand inspiration.They’realso dog friendly. Woof.

• The Extras—We also offer a multitude of otherperkslike dry-cleaning, hotel and restaurant discounts, self-carepromosand on-site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.