Job Description

Digital Mail Manager

Permanent

Grade D - £45,091 – £53,460

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

About the Role

Are you an experienced operational leader and accomplished project manager with a passion for digital transformation, platform delivery, and service excellence?

We are seeking a Digital Mail Project Manager to join our Corporate Digital Mail Centre, playing a critical leadership role in shaping and delivering innovative, secure, and customer-focused digital mail and hybrid communication solutions.

This is a unique opportunity for a highly capable project professional who thrives in complex, multi-stream environments, combining operational leadership with the ability to drive strategic digital change across platforms.

You will directly influence how digital mail services evolve, delivering measurable improvements in efficiency, compliance, and customer experience.

This role will lead, inspire, and develop high-performing operational teams within a fast-paced environment, embedding a culture of accountability, engagement, and service excellence.

This role is ideal for someone who combines hands-on operational leadership with advanced project management expertise, and who is confident leading complex digital change across platforms and services.

As a Digital Mail Project Manager, you will have:

• proven experience in operational leadership and project management, ideally within digital mail, document management, or hybrid communication environments.
• strong working knowledge of Planet Press (Objectif Lune) or similar document/template management systems.
• a solid understanding of document composition, data merging, and multi-channel output workflows (print, PDF, email, and digital delivery).
• excellent communication and leadership skills, with the ability to engage, influence, and collaborate effectively at all levels of the organisation.
• strong technology and digital capability, including proficiency in Microsoft applications such as MS Teams and broader digital collaboration tools.
• a proactive and forward-thinking approach, with the ability to prioritise workloads, meet deadlines, and identify emerging opportunities in digital technology and automation.
• strong organisational skills, with experience managing multiple concurrent projects and operational priorities in a complex environment.
• a continuous improvement and innovation mindset, with a passion for driving efficiency, identifying opportunities to enhance compliance, and customer experienc

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

and Person Specification

Copy of 4009 - Digital Mail and Project Manager-Job Description and Person Specification.pdf