Job Description

What’s the role?

As a Digital Learning Specialist, you’ll design and deliver engaging, learner‑centred content that supports Banker Professional Development and Accreditation across a high‑performing banking organisation. Drawing on instructional design and adult learning principles, you’ll create high‑quality multimedia, eLearning, graphic and AI‑enabled learning assets that drive engagement, accessibility and measurable impact.

You’ll specialise in the hands‑on end‑to‑end design and production of engaging digital learning content, working closely with stakeholders to co‑create innovative experiences aligned to organisational standards and quality frameworks. Reporting to the Senior Manager, Capability Solutions, you’ll harness emerging technologies and learning analytics to continuously refine content and maximise learning impact.

What do I need?

• Demonstrated experience in multimedia development, graphic design, eLearning authoring, and digital content production in a banking or financial services environment
• Proficiency in eLearning authoring tools (e.g., Articulate, Captivate), graphic design software (e.g., Adobe Creative Suite), and AI-assisted content creation tools
• Cert IV in Training and Assessment (minimum)
• Bachelor’s degree in Instructional Design, Educational Technology, Graphic Design, Multimedia, or related field (desirable)
• Strong understanding of instructional design principles, adult learning theory, and learner-centric design
• Knowledge of emerging technologies (e.g., AR/VR, AI, adaptive learning) and digital authoring platforms relevant to banking capability programs
• Experience creating interactive storyboards and prototypes to communicate digital learning experiences and engage stakeholders
• Excellent communication, collaboration, and stakeholder engagement skills
• Creativity, strong visual design sensibility, and a passion for producing high-quality digital learning experiences
• A continuous improvement mindset with a track record of conducting user testing and analytics-driven design refinements

Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.