Job Description

Digital Learning Projects Specialist

Location: CHANEL, House of Learning, London

Reports to: Senior Lead, Learning & Development

Contract: 18 month Fixed-Term Contract, Full-Time

Your role @CHANEL:

You will support in the delivery of a diverse portfolio of thrilling digital learning projects across Retail and Corporate, that are accessible, creative and impactful. This role will be integral to the transformation of our digital learning eco-system and will drive engagement in learning across the business. The role requires a highly skilled digital learning professional with drive to innovate, motivate change and a passion for connecting people and communities through learning.

This exciting role is distinct from permanent positions within the L&D team. It is created exclusively to manage and deliver a portfolio of digital projects that sit outside the business-as-usual remit of the permanent team.

This fixed-term, project focused role exists to deliver the L&D Digital Project Portfolio 2026–2028.

What impact you can create at Chanel:

Project Delivery (Primary Focus)

• Co-ordinate and contribute to the delivery of strategic learning and development projects across all divisions (Fragrance & Beauty, Fashion and Watches & Fine Jewellery) and Corporate, as set out in the L&D Digital Project Portfolio, within the 18-month contract period.
• The scope of this role includes (but is not limited to) Regional and Global projects, such as Digital Learning Experience Transformation, Onboarding, AI learning & development and Global compliance projects.
• Ensure all project milestones are effectively identified and communicated and successfully met according to the portfolio schedule.
• Collaborate with cross-functional teams to drive successful change management and adoption of new digital learning solutions.
• Provide regular progress reports to key stakeholders.
• Prepare comprehensive handover documentation and knowledge transfer plans for the completed project portfolio, commencing no later than three months before the contract end date to ensure business continuity at contract completion.

Ongoing Digital Learning

During the contract period, and solely in support of the project deliverables, you will also support in maintaining existing digital learning provision. These duties are incidental to the primary project purpose.

• Maintain and develop CHANEL's catalogue of digital training content, including e-learning modules, webinars, and other digital resources.
• Collaborate with subject matter experts to ensure training content remains accurate, relevant, and aligned with organisational goals.
• Analyse training data to identify areas for improvement and adjust programmes accordingly.
• Advise colleagues on digital learning resources, tools, and best practice.
• Support and guide trainers across the business, ensuring they have the skills and resources to deliver effective, impactful digital training.
• Foster a culture of continuous learning and development within the organisation.

What you will bring to the role:

• Demonstrable experience in digital learning project management within a corporate environment.
• Proven track record of delivering complex, multi-workstream projects to fixed deadlines.
• Strong experience in digital content design and development, with a portfolio that reflects high-quality, engaging learning solutions.
• Solid data analysis skills and the ability to use insight to inform decisions.
• Familiarity with learning management systems, digital onboarding processes, and emerging learning technologies including AI.
• Strong project management capability, with the ability to handle multiple workstreams at different stages simultaneously.
• Excellent interpersonal and communication skills and the ability to work effectively with stakeholders at all levels.
• A passion for learning and development, with a strong grasp of current trends and best practices in digital training.
• A collaborative, agile, proactive mindset — highly organised and self-motivated, comfortable working autonomously.
  

You are energised by:

• Design, technology, data, innovation, AI, and the future of learning.
• Creating meaningful learning experiences and seeing their impact on people.
• Delivering ambitious projects with pace, ownership, and creativity.
• Encouraging and supporting others to discover their potential and challenge themselves to grow.
• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
  • Restoring Nature and Climate
  • Investing in Circularity
  • Advancing dignity and prosperity
  • Promoting the autonomy of women

What you would gain from this experience:

• The opportunity to shape and deliver an exciting digital transformation programme at CHANEL over an18-month period.
• Broad collaboration across multiple departments, offering a diverse range of work.
• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
• Platforms: Multiple Platforms to support across Wellbeing
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

*Benefits are eligibility dependent and subject to change at any time

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.