Job Description

Come and join a Winning Team

Be Remarkable. Be Yourself!

Why Should You Join Us?

At AS Watson, we believe in our people, in teamwork and the importance of your personal growth. If you are looking for the opportunity to join our award-winning international family with over 17,000 stores across 31 markets in Asia and Europe, the ASW family welcomes you…

You can enjoy:

• Convenient office location, less than 5 min. walk from MTR
• Free round-trip lunchtime shuttle bus services to Shatin
• Comprehensive Medical and Life insurance coverage, including your spouse and children
• Well-equipped Gym inside our office building
• Onsite Clinic and Lactation Room
  

Role Purpose:

This position will be responsible for performing end-to-end business analysis activities to support digital innovation and transformation initiatives across the organization. The role focuses on understanding business needs, analyzing current and future-state processes, gathering and documenting requirements, and working with stakeholders to define practical solutions that improve efficiency and user experience — ultimately putting a smile on customers’ faces through smarter, more seamless journeys enabled by technology and AI. In addition to normal BA responsibilities, this role is also expected to understand how AI and automation platforms can enhance business processes and task efficiency, and to configure relevant AI or automation tools to prepare user journeys, mock-ups, or prototypes for discussion and refinement with end users.

Core Capabilities You Will Apply Daily:

• Business & User Insight Translation: Apply a customer‑focused mindset to analyse business processes, user needs, and pain points across the O+O business model, turning insights into clear, actionable requirements using a scientific and data‑driven approach.
• Requirements & Process Modelling Excellence: Collaborate closely with stakeholders to gather and document user stories, functional requirements, and current‑state / future‑state process flows that support scalable and implementable digital solutions.
• Stakeholder Facilitation & Alignment: Facilitate meetings, interviews, and workshops with business users, project teams, and technology stakeholders to align on scope and expected outcomes.
• Digital, AI & Automation Enablement: Evaluate opportunities where AI and automation platforms can improve efficiency, reduce manual effort, or enhance the user journey.
• Prototyping & Experience Visualisation: Configure AI or automation tools to create draft user journeys, prototypes, or proof-of-concept flows for discussion with end users and project teams.
• Solution Validation & Adoption Support: Support solution testing, user acceptance activities, and feedback collection to refine requirements and improve solution fit.
  

What This Role Suits In You:

You are someone who consistently demonstrates:

• Strong analytical thinking with the ability to break down complex problems into structured, practical solutions
• Solid grounding in business analysis fundamentals including requirement elicitation, documentation, and process mapping
• Natural curiosity and enthusiasm for digital innovation, AI, and automation technologies
• Hands‑on mindset with the confidence to learn, configure, and experiment with new tools and platforms
• Clear, confident communication and facilitation skills that build trust and engagement with diverse stakeholders
• Comfort working across both business and technology teams within a fast‑moving, evolving environment
  

What Drives Success In This Role:

Success depends on consistently demonstrates:

• Strong analytical and problem-solving skills, with the ability to translate business challenges into clear requirements and actionable solutions.
• Good understanding of business analysis practices including requirement elicitation, process mapping, documentation, and stakeholder management.
• Curiosity and interest in digital innovation, AI, and automation, with the ability to identify suitable use cases in business scenarios.
• Hands-on ability to learn and configure AI or automation platforms/tools to support prototyping and user discussion.
• Strong communication and facilitation skills to engage users, manage feedback, and drive alignment across different stakeholders.
• Ability to manage multiple tasks and initiatives in parallel while balancing business priorities, user expectations, and delivery timelines.
  

What is holding you back?

Grasp this opportunity and don't let this great chance to shape your life slip away!

Apply now!

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the AS Watson Group.