Job Description
The Digital Implementation team is one of the organizations inside the BU HCM in France.
The four digitization offers proposed by ADP - BVRH, DIGIPOSTE, GED and BDESE - are document management service businesses dedicated to experts of the HR function, allowing easier access to the entire HR documentation and ensuring long-term archiving, developing according to client demands and the newest technological developments in the field.
According to his/her mission, the Digital Implementation Consultant has to manage all the required functional leadership activities related to the new customers’ implementation processes.
Responsibilities:
- Assists and advises the customer in the implementation of the new ADP-BVRH/DIGIPOSTE/BDESE/GED offering (presentations, offering description etc.)
- Initiates and maintains client contact in order to create the blueprint
- Assists the customer in their internal deployment and the use of the new system’s functionalities
- Analyzes, creates, configures and tests the parameters in the software according to clients’ demands and provides answers to the customer throughout the implementation project
- Proactively advises the customer in using the system’s functionalities properly
- Coordinates the historical pay slips data input
- Guarantees the customer satisfaction by ensuring the contract terms are met by ADP
- Coordinates information sharing among the different ADP stakeholders involved in the project (Payroll teams, support teams, production teams, etc)
- Shares information and best practices with the other team members and proposes improvements when necessary
Education and experience:
Education: Graduate degree or related experience
Knowledge and Skill Requirements:
- Fluent (C1) in French language
- Very good customer relation skills (good listening and communication skills, pedagogical approach, empathy and ability to drive and control the project)
- Autonomy, proactivity, adaptability and reactivity
- Challenged by new technologies and by digitization overall
- Technical skills: Excel, Word, Power Point
- Has the sense of service
- Is rigorous to follow the process
- Is proactive to improve the process
- Possesses a continuous improvement mindset and is receptive to change
- Has team spirit
