Job Description

Digital Implementation & Change Support Officer ( 6 month Fixed Term Contract)

Join Our Team at Corserv Care as a Digital Implementation & Change Support Officer
Salary: £27,326 - £37,380 per year
Working Hours: 37 per week Monday to Friday
Contract Type: 6 month Fixed Term contract
Base: Bodmin PL31 2FR, with hybrid working.

Are you an organised, detail-oriented individual with a passion for supporting people and processes? We're looking for a proactive Digital Implementation & Change Support Officer to support the successful implementation, adoption, and optimisation of digital tools within the Care division, including improvements to the existing scheduling and care planning system. If you're looking to grow your career in Digital Implementation & Change within a supportive and fast-paced environment we would love to hear from you.

Role Purpose: The Digital Implementation & Change Support Officer will coordinate user testing, map current and future processes, support solution embedding, and act as a champion for change across the service. They will work closely with operational teams, digital leads, and external suppliers to ensure the system meets user needs and delivers improved outcomes.

The Digital Implementation & Change Support Officer will coordinate user testing, map current and future processes, support solution embedding, and act as a champion for change across the service. They will work closely with operational teams, digital leads, and external suppliers to ensure the system meets user needs and delivers improved outcomes.sites across Cornwall to work with the Care teams including offices in Scorrier, Liskeard, and Bodmin.

What you'll be doing:

• User Testing Coordination: Plan, schedule, and facilitate user testing sessions; gather and analyse feedback to inform system refinements.
• Process Mapping: Document current workflows and co-design future state processes with stakeholders to align with the new system.
• Solution Embedding: Support teams in adopting new ways of working, including developing guidance, training materials, and quick reference tools.
• Change Championing: Act as a visible advocate for the system, promoting benefits and addressing concerns to support cultural and behavioural change.
• Monitoring & Feedback: Track adoption metrics, gather user feedback post-implementation, and identify opportunities for continuous improvement.
• Stakeholder Engagement: Build strong relationships with internal teams, system champions, and external partners to ensure collaborative delivery.
• Change Implementation: Work with the central Project Management Office and Business Systems Teams to deliver required change and improvement.

About you:

• GCSE Grade 5 or equivalent in English & Maths, or relevant applicable time served industry experience.
• Experience supporting digital or service transformation projects.
• Strong organisational and coordination skills, particularly in managing testing or training activities.
• Experience of working in the health and social care sector and an understanding of the complexities of delivering care services and how digital technologies can support this.
• Ability to engage and communicate effectively with a wide range of stakeholders.
• Experience in process mapping and service improvement methodologies (e.g., Lean, Six Sigma, or similar).
• Comfortable working with digital systems and interpreting user feedback to inform change.
• A proactive, flexible, and solution-focused approach.
• Level 3 or above qualification in a relevant field (e.g. Business Administration, Health and Social Care, IT, Project Management, or equivalent experience).
• Evidence of continuing professional development in areas such as digital transformation, service improvement, or change management.

Other Requirements

• Ability to travel regularly across Cornwall.
• Comfortable working in a hybrid/remote model.
• Commitment to confidentiality, GDPR compliance, and data governance.

Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check.

To apply: It’s really easy to apply for our roles – simply click on the link below where it says APPLY to create a candidate profile, answer the screening questions and upload a CV.

Closing date: Midnight Thursday 4th June 2026. Due to the volume of applicants we may contact you prior to the closing date to discuss your availability for interview. Unfortunately we will not be considering previous applicants for the role.

Thank you for your interest and we look forward to hearing from you soon!