Bring clarity to complexity: help shape digital initiatives by connecting customer needs, business goals and platform capabilities.
Join us in Genoa as Digital Functional Senior Analyst and help shape the way our guests discover, purchase and personalize their Costa experience across our digital ecosystem. If you are passionate about understanding how digital platforms enable customer journeys and enjoy translating business needs into scalable functional solutions, this is your opportunity to make an impact. You will act as a key bridge between Business, Product and Technology teams, ensuring that digital initiatives are aligned with platform capabilities, dependencies and implementation requirements.
You will contribute to the evolution of Costa's digital ecosystem by ensuring that business initiatives and customer experience requirements are translated into clear, scalable and sustainable functional solutions. Through your understanding of digital platforms, integrations and technical constraints, you will help drive the successful delivery of customer-facing initiatives across multiple touchpoints.
You will analyze business initiatives, customer journeys and digital requirements, translating them into detailed functional specifications that can be effectively implemented across Costa's digital platforms. While not owning the customer experience design itself, you will play a critical role in assessing how customer needs can be supported through existing platform capabilities, features and integrations.
You will evaluate dependencies, impacts and interactions across multiple digital platforms, ensuring consistency and alignment throughout the digital ecosystem. Leveraging your understanding of platform functionalities and limitations, you will identify functional gaps, implementation constraints and technical dependencies that may affect the successful execution of digital initiatives.
You will work closely with Business, Product and Technology stakeholders to align requirements, support prioritization activities and define functional solutions that balance customer needs, business objectives and platform capabilities. Your contribution will help ensure that digital initiatives are feasible, scalable and effectively delivered across channels.
Your Journey with Us. At Costa, we make your onboarding experience smooth and welcoming, with flexible smart working policy.
Benefits That Matter. Enjoy daily meal vouchers, exclusive discounts, and access to our Wellbeing@Costa platform for sports, travel, and cultural perks. We also provide free medical insurance and additional welfare benefits for you and your family.
Lifestyle & Family Care. Celebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and benefit from convenient solutions like Amazon Hub Lockers in our Genoa offices.
Growth & Engagement. We invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong.
Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.
Costa belongs to the Carnival Corporation & plc Group, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.
We are united by a shared passion: to drive success and live our ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything we do.
During the interview, all stages of the selection process will be explained to you. If you want to learn more, visit the following website: https://career.costacrociere.it/shoreside/#journey
Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.
Onboard your journey with us and explore your potential.
#Costa #LI-Hybrid
Carnival Corporation & plc (NYSE: CCL; NYSE: CUK) is the largest global cruise company, and among the largest leisure travel companies, with a portfolio of world-class cruise lines and a fleet of over 90 ships. Together its cruise lines – including AIDA Cruises, Carnival Cruise Line, Costa Cruises, Cunard, Holland America Line, P&O Cruises, Princess Cruises, and Seabourn – visit more than 800 ports around the world and account for nearly 40% of the overall cruise market globally.
In 2024, the company’s talented workforce of over 160,000 team members from 150 countries delivered unforgettable happiness to approximately 13.5 million guests by providing extraordinary cruise vacations, while honoring the integrity of every ocean sailed, place visited, and life touched.
Carnival Corporation owns and operates eight destinations globally, designed exclusively for guests of the company’s cruise lines, as well as Holland America Princess Alaska Tours, the leading tour company in Alaska and the Canadian Yukon. The company is dual-listed and traded on the London and New York stock exchanges and is included in both the S&P 500 index in the US and the FTSE 250 index in the UK.
