Job Description

The Fresh Market & You

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We’re looking for a leader who brings positive energy, strong character, and a commitment to excellence every day. We value teamwork, celebrate our shared success, and look forward to the impact you’ll make on our store, our team, and our community.

Our added benefits for joining The Fresh Market team

• Team Member discount up to 40%
• Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program
• Personal time off and additional time off purchase plans are available
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more.

About the Position

Are you known for your attention to detail and multitasking? Ready to take charge behind the scenes and keep our store moving at full speed? As the Digital Fulfillment Specialist, you will be responsible for driving the growth and flawless execution of The Fresh Market’s digital fulfillment programs across all platforms, including Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. This role embodies the culture and leadership of passion, excellence, hospitality, and teamwork—ensuring that every digital guest enjoys the same high-quality, frictionless experience as in-store guests. You will own operational consistency, speed to pick, and order accuracy while working closely with store leadership and department teams to maintain product availability, quality, and presentation.

What You'll Do

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards. .
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Availability

This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays. 

Qualifications

At a minimum, what you’ll need:

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 18 years of age or older.

Preferred qualifications:

• Associate’s degree in business, retail management, or related field; or equivalent experience.
• Experience in grocery, fresh food retail, hospitality or high-volume specialty retail environment
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills.a

We are proud to be an Equal Opportunity Employer

The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace. 

Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training. 

The statements in this job posting describe the general nature and level of work expected in this role, but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required