The Lead Specialist performs a variety of complex and specialized tasks associated with identifying suspected Digital Banking fraud and will review deposit accounts and online banking. Performs detailed examinations on electronically initiated transactions to confirm or disprove potential fraud related transactions and related activity.

Essential Functions

• Perform detailed analysis on electronic transactions and activities that appear to support suspicions of fraudulent activity and provide detailed documentary evidence to support findings

• Take precautionary measures on accounts and/ or transactions to mitigate risk to KeyBank and/ or Key Bank clients and provide direction to all lines of businesses supported by Fraud Services

• Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management

• Document daily review and analysis of suspect transactions, providing area management with reports recapping current efforts

• Obtain and provide detailed documentary evidence to support confirmed fraud activity

• Maintain ongoing communication with internal and external clients regarding associated account resolution

• Other specialized tasks when required

Education

• High School Diploma or GED (required)

• Bachelor's Degree in a relevant field or school (preferred)

Work Experience

• Minimum 2 years banking operations and/or fraud operations experience

• Proven accuracy and organizational skills

• Proven ability to manage multiple diverse tasks simultaneously

• Ability to complete functions within available timeframes and achieve service level agreements to ensure regulatory compliance

• Proven written and verbal communication skills

• Proven ability to analyze, solve problems, and make decisions effectively and independently.

• Digital proficiency in MS Office 365 and comfortability navigating through multiple systems in a fast-paced environment

Skills

• Working knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.

• Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Working knowledge of back office operations; ability to implement the practices, processes, technologies, and applications associated with banking transaction processing and records management.

• Working knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.

• Working knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion.

• Working knowledge of the necessity and value of accuracy; ability to complete tasks with high levels of precision.

• Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Working knowledge of the concepts and principles of Gemba Kaizen methodology; ability to identify and eliminate manufacturing waste through iterative improvements to processes.

• Working knowledge of the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development.

• Working knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.

• Working knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

• Working knowledge of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Basic understanding of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

This is an evergreen posting. We continuously accept applications for this role to build a pipeline of qualified candidates for future openings. While there may not be an immediate vacancy, your application may be considered for upcoming opportunities aligned with this position.