Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

The Digital Fraud Analyst plays a critical role in protecting CIBC and its clients from digital and transactional fraud. Operating in a fast-paced and dynamic environment, the Analyst is responsible for conducting moderate to complex research and analysis of online and mobile banking activity as well as debit card activity to identify, prevent, and mitigate suspicious or fraudulent behavior. This position will require a percentage of time spent on conducting reviews related to Quality Assurance (QA) Testing.

Key Responsibilities:

• Prioritize alerts pertaining to Wire, ACH, Zelle, or other digital payments effectively in a high-volume environment, maintaining a strong focus on minimizing fraud losses and protecting the client experience.
• Review digital applications for account openings for signs of potential synthetic fraud or identity theft.
• Identify Fraud Types; recognize and mitigate risks related to Business Email Compromise, account takeover, or payments related to consumer scams, while remaining vigilant for other emerging fraud schemes.
• Monitor debit card alerts on alerted suspect transaction and conduct outbound transaction verification calls as needed.
• Prepare thorough and accurate reports on fraud events, ensuring all findings are clearly documented in accordance with department standards.
• Communicate professionally with clients who may be victims or suspects in fraud cases, gathering necessary information and providing support as appropriate.
• Awareness of fraud trends, scams, and best practices to proactively identify potentially fraudulent activity.
• Conduct Quality Assurance reviews for US Fraud Operational Functions as assigned by independently reviewing fraud cases, ensuring they are handled in an accurate, consistent and timely manner.

Core Capabilities:

• Demonstrated experience monitoring online and mobile banking activity for suspicious transactions.
• Strong analytical skills with the ability to recognize patterns and anomalies in client activity.
• Excellent interpersonal and communication skills, with the ability to interact with clients in sensitive situations.
• Critical thinking and sound judgment in prioritizing tasks and making decisions under pressure.

Additional Desired Skills:

• Experience using fraud monitoring systems and alert management tools.
• Strong interpersonal and communication skills, with the ability to engage with individuals, ask insightful questions, and elicit relevant information during investigations.
• Ability to think critically and adapt questioning strategies in real-time to effectively gather facts and assess situations.
• Experience with QA processes, rubrics, and measurements.

Minimum Qualifications:

• College degree or equivalent experience.
• 2–4 years of experience monitoring online and mobile banking applications for fraud.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $65,000.00 - $75,000.00 for the Chicago market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

Work Environment: Hybrid, 3 days in office, 2 days remote

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-Chicago, 70 W Madison St Fl 8

Employment Type

Regular

Weekly Hours

40

Primary Recruiter

Alex Leet

Skills

Analytical Thinking, Customer Experience (CX), Fraud Investigations, Fraud Monitoring, Group Problem Solving, Reporting and Analysis