You’re the sort of person who can look at a tangled sitemap, three inherited websites, duplicate landing pages and a CMS full of “temporary” fixes from 2019, then calmly say, “Yep, we can make this better.”
This role is about bringing order to the very familiar digital mess that comes from blending multiple companies across Australia and New Zealand. We’re talking customer journeys, conversion performance, trust signals, UX, multi-geo website structures and the occasional page that definitely should have been archived sometime around the invention of Teams.
First Focus is now almost 400 people across Australia, New Zealand and the Philippines, and we’ve been recognised as the #1 MSP in Australia for 9 years running. We’re growing quickly through acquisition, and this role will help turn that growth into a clearer, stronger and more useful website experience for customers.
You’ll work closely with our Senior Digital Marketing Specialist to shape and deliver the future website experience across Australia and New Zealand. This is not primarily a day-to-day website development role. It’s about making sure our websites are easier to use, easier to trust, easier to maintain and much better at converting the right inbound leads.
Requirements
Benefits
You’ll need to Live Curiously here, asking why a page exists, why a journey drops off, why a proof point matters, and why “we’ve always done it this way” is rarely the thrilling answer people think it is. You can read more about how we think about our values here: https://www.firstfocus.com.au/about-us/
Acquisitions create complexity. Old websites, loyal customers, new commercial goals and inherited digital structures all need to come together in a way that feels clear, useful and trustworthy.
That’s where you come in. You’ll help shape how customers understand what’s changing, what’s staying familiar and why they can feel confident moving forward with First Focus.
If you like turning complex, inherited and slightly unruly digital experiences into something clearer, smarter and higher-converting, this is the good stuff. Still complicated, obviously. We are still in technology.
First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
A Managed Service Provider (MSP) is an outsourced IT partner that takes care of all the technology your business relies on - everything from day-to-day IT support and cybersecurity, to cloud services, connectivity, and long-term IT strategy. Instead of hiring a large internal IT team, businesses partner with an MSP to gain expert support, enterprise-grade tools, and proactive solutions at scale.
Rated Australia’s #1 Managed Service Provider for Australian businesses with 20–200 staff for 8 years running, here’s why:
- Everything you need: Our core offering of IT Support and cyber security is backed by a team of over 300 IT professionals that deliver market-leading software, AI, public and private cloud, UCaaS, connectivity, and much more.
- Everywhere you need us to be: With offices in Sydney, Perth, Adelaide, Melbourne, Brisbane, Canberra, and Auckland, we’re ready to help your business scale up.
- The best systems and tools: We’ve built the best customer portal for Australian mid-market businesses. F-Connect makes support easy to access for your team, project management a breeze, and much more.
- The best people: Consistently rated one of the best places to work in Australia, our success is built on having the best people offering the best proactive advice.
LinkedIn account team:
Melissa Hoarau – Community Manager
Jaimi-Leigh Fisher – Marketing Coordinator
Unnati Tayal – Marketing Coordinator
Brendan Ritchie – Chief Growth Officer
