The primary function of Digital Experience Systems Support is to troubleshoot, identify, and provide support for issues within the digital experience systems or platforms. Duties include the support and maintenance of online banking as well as daily support for key services related to ICCU’s digital presence. Investigate and resolve application and system functionality related issues and troubleshooting for users. Help ensure the quality release of software to meet ICCU business objectives and minimize negative impact to users.
Duties and Responsibilities:
Qualifications:
Bachelor's degree preferred, in Computer Science, Computer Information Systems or related engineering/math field of study or equivalent experience. Background supporting 24x7 production operations, preferably within a high availability environment. Self-motivated, ability to prioritize, meet deadlines, manage changing priorities. Willingness to further education through additional degree or certification attainment. Willingness to work outside of normal business hours. Excellent oral and written communication skills. Strong analytical and problem-solving skills, excellent attention to detail. Ability to effectively communicate with Management and Credit Union personnel. Ability to always maintain confidentiality of Credit Union and member records.
Performance Standard:
Maintain a high level of professionalism. Demonstrate the ability to work well with others. Must be a motivated individual with strong analytical, problem solving, and root cause analysis skills. Must have the ability to work on multiple, time-critical project simultaneously. Excellent verbal and written communication required. Ability to confidently interact at multiple levels in the organization. Ability to analyze information and evaluate results and chose the best solution and solve problems. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.
Physical Requirements:
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
Must be eligible for membership at ICCU to obtain employment.
ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
ICCU is the premier credit union and offers full-service locations throughout Idaho and Eastern Washington.
Working at ICCU is more than a job. It’s a place where we make a difference, not only day to day, but long term. Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel when you’re a part of it. ICCU was named a Best Place to Work in Idaho. Plus, we are a top financially-performing credit union in the nation.
Working at ICCU is more than a job. It’s a place where we make dreams come true, whether that’s a new car, a college education, a first home, or living debt-free. We can see that we are making a difference, not only day to day, but long term. We improve the lives of Idahoans and their financial world. If you are looking to make a difference, ICCU may be right for you.
We continue to look for expansion opportunities in order to meet the needs of our members. While growth is vital to our success, we remain focused on our mission, by providing exceptional service and diverse products to our membership. Insured by the NCUA and an Equal Housing Lender.
