The Digital Experience Designer collaborates closely with Product Managers and cross-functional product teams to craft exceptional, cohesive digital experiences for internal users of the H&M Group. Operating with a focus on value creation, growth, and customer satisfaction, this role ensures impactful outcomes for both users and the production organization. The Digital Experience Designer drives both the delivery of superior user experiences within product teams and the development of a unified, innovative design system in collaboration with the global design team.
Key Responsibilities
Experience Design
Deliver comprehensive experience design solutions for internal user-facing products.
Lead the end-to-end digital design process, from discovery and conceptualization to implementation and validation.
Create user flows, wireframes, prototypes, and high-fidelity interfaces that align with business objectives and user needs.
Conduct user research to validate design decisions and continuously improve solutions through iterative feedback.
Collaborate with Product Managers to define long-term product visions based on user insights, business goals, KPIs, and technical feasibility.
Ensure all designs adhere to accessibility standards and champion user-centric principles across the organization.
Act as a design advocate, promoting the value of exceptional design to business stakeholders and facilitating design discussions to align business goals with user-centric solutions.
Qualifications
Portfolio: 3+ years of industry experience as a UX/UI Designer with a robust portfolio showcasing strong UX/UI design expertise, particularly in web-based applications.
Language: Fluent in English and Chinese, with excellent written and verbal communication skills.
UX Design Proficiency: Deep understanding of UX design processes, utilizing user insights and business objectives to craft innovative, user-centric solutions.
Tools: Advanced proficiency in Figma, the primary design tool utilized within the organization.
Cross-Functional Collaboration: Extensive experience working within multidisciplinary teams, with a natural ability to gather diverse perspectives and inputs from designers, researchers, product managers, developers, and business stakeholders.
Communication & Facilitation: Exceptional communication, presentation, and interpersonal skills, with the ability to clearly articulate design decisions and rationale. Adept at leading design workshops, facilitating innovation sprints, and fostering productive discussions among stakeholders.
Self-Driven & Accountable: Highly responsible, self-motivated, and capable of independently managing tasks and priorities to deliver high-quality outcomes.
This is a full-time permanent position, starting as soon as possible according to the agreement. The role is an on-site position, based in our office in Shanghai, China
Apply by sending in your CV in English and your portfolio as soon as possible. Due to data policies, we only accept applications through the career page.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
Learn more about H&M here
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
Enjoy perks like staff discount cards, flexible work arrangements, wellness benefits, and more. Here, you are encouraged to be yourself, experiment, and chart your own growth path. As you flourish, so do we, with opportunities to create tangible impacts and shape the future.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries.
But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers.
Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future.
Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you.
H&M Group's Moderation Policy:
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