Job Description

Contract type: Permanent Full Time 35 hours per week

Location: Edinburgh, Alderley Park

Working style: Hybrid 50% home/office based

As Senior Manager, Digital Estate & Governance, you'll lead the team responsible for our public facing digital estate, ensuring our websites and digital experiences remain trusted, secure, accessible and effective, while shaping how they evolve for the future. You’ll lead a team working across business and technology teams, driving and embedding change, and evolving our skills, capabilities, and ways of working. This role offers a unique opportunity to influence the direction of one of Royal London's most visible customer channels, bringing together strategy, governance, technology and people leadership to deliver consistent, high-quality digital experiences.

To help us manage applications effectively, we reserve the right to close this vacancy early once we have received a high number of applications or identified enough suitable candidates for the next stage of the process. We encourage you to apply as early as you can.

About the role

• Lead, coach, and develop the Digital Estate & Governance team, creating a high-performing environment and building the skills and capabilities needed for the future.
• Lead the effective operation of our public digital estate, ensuring it is secure, resilient, accessible, compliant, and well governed.
• Shape and deliver the digital estate roadmap, balancing day-to-day operations, regulatory requirements, business priorities, and strategic change.
• Work with integrated planning and agile squads to prioritise and deliver activity effectively across the estate.
• Strengthen digital governance, establishing clear standards, controls, accountability, and decision-making that enable delivery while managing risk.
• Help develop the capabilities required for personalisation, supporting more relevant and connected experiences for customers, advisers, and employers.
• Use data, insight, and performance measures to identify opportunities, prioritise investment and drive continuous improvement.
• Build strong partnerships across Marketing, Technology, Data, Risk, and the wider business, while managing key suppliers, budgets, and resources effectively.

About you

We’re looking for someone who combines strong digital expertise, inspirational people leadership and a transformation mindset. You’ll bring:

• Demonstrable experience leading digital teams, platforms, websites, or services.
• Strong people leadership, with experience developing teams and leading through change.
• Experience of digital governance, risk, accessibility, and operational controls, ideally within a regulated environment.
• A strong understanding of digital platforms, content management, and the wider digital technology landscape.
• Experience shaping digital roadmaps and balancing operational delivery with transformation.
• A record of improving processes, and ways of working.
• Strong commercial judgement and experience managing budgets, suppliers, and delivery partners.
• An understanding of how data, insight and technology can improve customer experiences and enable personalisation.
• Excellent stakeholder leadership, with the confidence to influence and collaborate across organisational boundaries.

If you feel you’d be a great fit for Royal London but don’t meet every requirement, we’d still love to hear from you. Research shows some candidates are less likely to apply unless they meet 100% of the criteria - if you meet most requirements and are keen to learn, we encourage you to apply!

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.