Job Description

• Oversee day-to-day performance, optimisation, and continuous improvement of digital automation tools within Lifeblood’s National Contact Centre
• Permanent full-time opportunity with WFH flexibility – Adelaide Location preferred
• Salary circa $85k - $105k + Superannuation + Salary Packaging

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

The Digital Engagement Specialist is responsible for the day-to-day performance, optimisation, and continuous improvement of digital automation tools within the contact centre. Each specialist may be assigned ownership of one or more digital assets such as a process automation, donor facing bots including chat and voice bots, internal quality and workforce planning bots, real-time knowledge bots, or automated self-service options, and is accountable for ensuring these tools deliver value to both customers and frontline teams.

This role works closely with team leaders, analysts, and technology partners to tune performance, generate insights, and support change initiatives that enhance digital engagement, improve operational efficiency, and elevate the customer experience.

Sound interesting? Here’s what we’re looking for:

• Experience working in a contact centre or digital operations environment.
• Familiarity with chatbot platforms, automation tools, or AI-driven support systems
• Strong analytical skills with the ability to interpret data and translate insights into action
• Excellent communication and collaboration skills, particularly with frontline and technical teams
• Experience or exposure to voice analytics
• Ability to manage multiple priorities and adapt in a fast-paced, evolving environment
• Understanding of contact centre metrics and how digital tools impact performance would be highly regarded

This is a permanent full-time opportunity with a hybrid work model rotating between WFH our National Contact Centre in Adelaide. We are open to candidates from different locations within Australia. Lifeblood is proud to accommodate flexible working and we are open to conversations around what this means to you.

Thrive in a diverse culture that cares for your wellbeing

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. Whether it’s workplace safety or work/life balance, we look after our employees’ varying needs. As part of the Lifeblood team, you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.

Excited about this opportunity? Apply now and discover a career filled with life-giving possibilities.

Next steps

When it comes to recruitment we like to move fast, this means we progress suitable candidates through the hiring process as soon as we can.

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed.

If selected, you’ll be required to complete a few background checks and we’ll help you through this process.

If you require any adjustments to feel more supported during our recruitment process, please reach out to us.

For further details on this position, please reach out to Tayler on tdobbs@redcrossblood.org.au
**Please note we cannot accept applications via email so please apply online

This vacancy is being managed directly by Lifeblood’s Talent Engagement team. We won’t accept candidates from external recruitment agencies on this occasion.