Job Description

Digital Education Operations Manager (Maternity Leave Cover)

Location Sydney (hybrid working options)

Employment status - Full-time Fixed-term (12 months contract)

Salary $85k-$95k + super + salary packaging.

Salary based on skills and experience.

About the Role

We are seeking a Digital Education Operations Manager to lead the delivery and continuous improvement of ASHM’s education programs across Australia and New Zealand. This is a key leadership role responsible for overseeing education operations within the National Policy and Education Division (NPED), with a strong focus on people leadership, system improvement, and scalable delivery. You will lead the Project Administrator team, ensure high-quality and consistent course delivery, and work across teams to strengthen systems, processes, and compliance frameworks that support ASHM’s education programs. This role suits someone who enjoys building structure, improving workflows, and leading teams to deliver impactful, high-quality education at scale.

About You

You are an operational leader and systems thinker who enjoys improving how things work and enabling others to succeed. You bring a strong balance of people leadership, coordination, and systems thinking, and are comfortable working across multiple teams and priorities. You thrive in a fast-paced environment where no two days are the same, and can confidently manage multiple projects, deadlines, and competing priorities without losing attention to detail. You are organised,
proactive, and able to bring structure and clarity to complex or evolving workflows.

You are naturally curious and adaptable, with the ability to quickly learn new systems, tools, and processes. You’re comfortable working with digital platforms such as CRM, LMS, and SharePoint, and can translate operational needs into practical system improvements.

You value consistency and efficiency, and enjoy building templates, standard operating procedures, and scalable processes that make work easier for others. You take pride in creating clear, repeatable ways of working that support high-quality, consistent delivery across teams.

You bring a diverse background and a breadth of experience, which may include education delivery, training, program coordination, or operational roles. You are able to draw on this experience to
approach challenges from multiple angles and contribute to a collaborative, adaptable team environment. You are a strong communicator who can work effectively with both technical and non-technical stakeholders, and you take ownership of your work while supporting those around you.

We’re looking for someone who:

• Has experience leading or coordinating teams, with a focus on supporting staff capability, consistency, and performance
• Has strong experience managing or improving education delivery, program operations, or similar complex workflows
• Is confident overseeing multiple projects, priorities, and deadlines in a fast-paced environment
• Has experience working with digital platforms such as CRM, LMS, SharePoint, or similar systems
• Can design, improve, and scale workflows, systems, and processes to support efficient delivery
• Has experience contributing to or leading digital projects, including system improvements or implementations
• Is comfortable working cross-functionally with a range of stakeholders, including non-technical and
  technical teams
• Has a strong understanding of compliance, quality assurance, or accreditation processes (desirable)
• Communicates clearly and can translate operational needs into practical, structured solutions
• Demonstrates ownership, initiative, and accountability, with a focus on continuous improvement

About ASHM Health 

ASHM is a peak professional body representing healthcare professionals working in HIV, BBVs, and sexual and reproductive health. We partner without prejudice, working collaboratively to develop workforce capacity and strengthen health systems to uphold the dignity and rights of people facing stigma and barriers to care. 

An independent community of practice, ASHM is a trusted organisation and accredited charity that develops resources and guidelines, delivers training, runs conferences, and advocates passionately for the needs of our members and communities. 

Our members and supporters are health workers, community organisers, policy makers, health promoters, medical students, professionals, and specialists – all united to eliminate harm from
these diseases, improve wellbeing and to protect our diverse communities.

Our values  

ASHM prioritises collaboration, best practices, transparency, community ties, cultural respect, privacy, and addressing social inequities for continual quality improvement.

Benefits of working at ASHM Health

• Flexibility: Hybrid working and flexible hours to help support balance and adaptability in how we work
• Great benefits: Enjoy a competitive salary alongside a comprehensive benefits package, including not-for-profit salary packaging, novated leasing, and fringe benefit tax concessions
• Extra time to recharge: In addition to annual leave loading, we offer two extra paid days off over the Christmas and New Year period
• Support for growing families: We offer paid parental leave to eligible employees, providing extra support during this important life transition.
• Wellbeing matters: We offer an Employee Assistance Program and a flexible, caring work environment that supports balance and mental wellbeing.
• Purpose-driven work: Be part of an organisation that values ethics, integrity, and social impact and puts purpose at the centre of everything we do.

Key Responsibilities:

• Lead the day-to-day delivery of ASHM’s education programs across NPED and other divisions, ensuring everything runs smoothly from planning through to post-course follow-up
• Oversee end-to-end course delivery, including scheduling, facilitation support, and post-course processes, ensuring a consistent and high-quality experience across all formats (online, virtual, and
  face-to-face)
• Lead and support the Project Administrator team, including coordinating workloads, providing guidance, and building capability to ensure consistent delivery across programs
• Act as the key escalation point for complex or high-risk delivery issues, supporting teams to troubleshoot and resolve challenges effectively
• Strengthen and continuously improve ASHM’s Course Oversight, CPD, and endorsement processes to ensure compliance with relevant bodies (e.g. RACGP, ACRRM, APNA)
• Oversee attendance tracking, evaluation, collection, and reporting processes, ensuring all requirements are met accurately and on time
• Provide clear guidance and training to staff on accreditation, endorsement, and compliance requirements
• Improve and streamline systems and workflows across CRM, LMS, SharePoint, and related platforms to support education delivery
• Work closely with Digital and IT teams to scope, test, and implement system improvements and integrations
• Lead digital projects and process improvements, ensuring changes are practical, scalable, and embedded into day-to-day operations
• Reduce manual workload by introducing automation, better tools, and more efficient ways of working
• Strengthen data collection, reporting, and evaluation processes to support program performance, compliance, and continuous improvement
• Support the development of dashboards and reporting tools, and use data insights to inform decision-making
• Develop and maintain templates, SOPs, and training resources that support consistent, high-quality delivery across teams
• Support onboarding and ongoing training of staff, ensuring teams are confident using systems and following processes
• Drive a culture of continuous improvement, identifying opportunities to simplify, standardise, and strengthen how we deliver education

Qualifications and Experience:

• Bachelor’s degree in a relevant field (e.g. education, public health, digital systems, IT,
  or similar), or equivalent practical experience
• Min 3 years’ experience in a relevant role (e.g. education operations, program delivery, digital systems, or project coordination)
• Experience leading or coordinating teams, including supporting staff capability, training,
  or workload management
• Strong experience managing or improving workflows, systems, or operational processes
• Experience working with digital platforms such as CRM, LMS, SharePoint, or similar systems
  Experience contributing to or leading digital projects, including system improvements, implementations, or integrations
• Confidence working across teams and collaborating with a range of stakeholders, including
  both technical and non-technical staff
• Ability to translate operational needs into practical systems, processes, or structured
  ways of working
• Understanding of accreditation, CPD, compliance, or quality assurance processes (desirable)
• Experience in the health, not-for-profit, or education sectors (desirable)

Skills and Abilities

• Strong organisational and project coordination skills, with the ability to manage multiple priorities, timelines, and stakeholders in a fast-paced environment
• Demonstrated ability to lead, support, and develop team members, fostering consistency, accountability, and high-quality delivery
• Strong systems thinking, with the ability to design, improve, and scale workflows and operational processes
• Confident working with digital platforms (e.g. CRM, LMS, SharePoint) and adapting to new systems and tools quickly
• Ability to translate operational needs into clear, practical processes and system requirements
• Strong problem-solving skills, with the ability to identify issues and implement effective, sustainable solutions
• High attention to detail, particularly in relation to data quality, compliance, and reporting requirements
• Excellent communication and stakeholder engagement skills, with the ability to work across technical and non-technical teams
• Ability to build structure and consistency through templates, SOPs, and scalable ways of working
• Commitment to continuous improvement, with a proactive and solutions-focused mindset
• Alignment with ASHM’s values, including diversity, inclusion, and ethical practice

Eligibility:

Open to Australian citizens, permanent residents or applicants with valid work right only.

How to Apply:

Please submit your resume and a cover letter (maximum 2 pages each) outlining your relevant experience and how you meet the requirements of the role, including alignment with ASHM’s values.

Your cover letter should clearly demonstrate how your skills and experience relate to the key responsibilities and criteria outlined in this position description.

Applications submitted via email will not be accepted.
We look forward to hearing from you!

ASHM Health is an equal employment opportunity employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. We particularly encourage applications from Aboriginal and/or Torres Strait Islander peoples, individuals from culturally and linguistically diverse backgrounds, and people with disabilities.

At ASHM, we are committed to building a diverse and inclusive workplace that reflects the communities we serve. As a leading organisation representing health professionals in HIV,
viral hepatitis, and sexual and reproductive health across Australia and New Zealand, we prioritise cultural safety and responsiveness in all we do. We are also dedicated to our Reconciliation journey. If you're interested in this role but feel your experience doesn't align perfectly with the job description, we encourage you to apply or reach out. You may be the right fit for this or other
roles at ASHM.

ASHM Commitments

ASHM Health is a Child Safe organisation. Further information on our Child Protection Policy can be found here - https://knowledge.ashm.org.au/policies/child-protection-policy/

Candidates are required to abide by ASHM’s policies, including the code of conduct, child protection, prevention of sexual exploitation, abuse and harassment and fraud (PSEAH) and
corruption management. We take pride in the diversity of our people and encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from diverse cultural and linguistic backgrounds, LGBTQIA+ individuals, candidates of all ages, and individuals of any or no religious beliefs.

Pre-Employment Checks

Candidates will be required to complete pre-employment checks, including a Police check and counter-terrorism check.

Need Support?

If you require support during the recruitment process, please reach out to pc@ashm.org.au