Job Description

SPS Global is seeking a detail-oriented and technology-driven Digital Document Service Specialist to support high-volume document processing and imaging operations. This role is ideal for someone who thrives in a production-focused environment, enjoys working with technology, and takes pride in delivering highly accurate work under defined service standards.

The ideal candidate demonstrates strong data entry skills, exceptional attention to detail, and a commitment to maintaining document quality, confidentiality, and operational accuracy.

The Digital Document Service Specialist supports digital imaging and document processing operations by classifying, indexing, and validating scanned documents while ensuring compliance with Service Level Agreements (SLAs), company procedures, and regulatory requirements.

This role plays a critical part in maintaining document accuracy, data integrity, and operational efficiency within a fast-paced production environment.

Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership

What You’ll Do

Document Imaging & Processing

• Classify scanned documents and input information into predefined system fields
• Review and validate scanned documents to ensure quality and accuracy
• Match corresponding paperwork to appropriate accounts and apply established business rules
• Process high-volume digital documents while meeting required SLAs and productivity standards

Data Entry & Quality Assurance

• Perform fast and accurate alpha-numeric data entry
• Maintain attention to detail while handling sensitive and confidential information
• Verify data accuracy and resolve document discrepancies when identified
• Ensure document indexing and classification standards are followed consistently

Compliance & Operational Support

• Adhere to all governmental regulations, company policies, and operational procedures
• Protect organizational assets and maintain strict confidentiality standards
• Uphold ethical business practices and workplace compliance requirements
• Assist with additional operational tasks and cross-functional support as needed

What We’re Looking For

Required

• High School Diploma or equivalent
• Strong attention to detail and accuracy
• High-volume data entry experience
• Fast and accurate alpha-numeric typing skills
• Comfortable working in a production and technology-driven environment
• Ability to meet deadlines and productivity standards
• Strong organizational and multitasking skills

Preferred

• Familiarity with document imaging or scanning software
• Experience in document processing, records management, or digital operations environments
• Experience working within SLA-driven production settings

Competencies

• Attention to detail and operational precision
• Strong typing and data entry accuracy
• Adaptability and willingness to learn new technologies
• Accountability and reliability
• Team-oriented mindset with collaborative work style
• Ability to maintain confidentiality and compliance standards
• Results-driven and deadline-focused approach

Physical Requirements

• Ability to sit and work at a computer workstation for extended periods
• Manual dexterity for keyboard and document handling tasks
• Ability to perform repetitive data entry and document processing activities

Travel:
None or negligible

What We Offer

Career Growth: Opportunities to expand expertise across digital operations, document management, and business process services.

Learning & Development: A culture that supports continuous learning and technology development.

We Recognize Talent: Recognition programs available across all employee levels.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.

Disclaimer:
This job description is not intended to cover or contain a comprehensive listing of duties or responsibilities required for the role. Duties and responsibilities may change at any time with or without notice.