Job Description

Make a Difference Through Technology Access and Inclusion

At Oak Hill, we believe everyone deserves the opportunity to live the life they choose. Through Oak Hill's Integrated Center, we help individuals of all abilities access the tools, services, and support they need to live with greater independence, confidence, and connection.

Oak Hill's Integrated Center is also a statewide resource dedicated to helping people with disabilities and older adults live more productive, independent lives.

The Center offers:

• Assistive technology assessments and consultations
• Device demonstrations and equipment loans
• Training and educational programs
• Customized solutions for individuals, caregivers, and professionals
• Connecticut's only Equipment Restoration Program, providing refurbished durable medical equipment at significantly reduced costs

Our team works directly with individuals, families, service providers, and community organizations to identify innovative solutions that promote independence, safety, and inclusion.

What is the Digital Divide?

The digital divide refers to the gap between individuals who have reliable access to technology, internet connectivity, and digital skills and those who do not.

For many older adults and people with disabilities, limited access to devices, broadband internet, digital training, or adaptive technology can create significant barriers to participating in daily life. These barriers often affect access to:

• Healthcare and telehealth services
• Employment and workforce opportunities
• Education and lifelong learning
• Government and community resources
• Social engagement and communication

We are seeking a Digital Divide Coordinator to support our Bridging the Digital Divide Program, an initiative funded through the Rural Health Transformation Program. This position focuses on helping aging adults and adults with disabilities in rural northwestern Connecticut overcome barriers to technology access, digital literacy, and connectivity.

Working as part of a multidisciplinary team, the Coordinator meets individuals where they are, both geographically and in their comfort and confidence with technology, helping them build the skills and connections needed to participate more fully in today's digital world.

Position Summary

This is an individual contributor role that will work collaboratively with community partners, aging adults, individuals with disabilities, caregivers, and Oak Hill staff to support the shared goals of Oak Hill and the Bridging the Digital Divide Program to expand awareness, access, and effective use of technology

• Department: Integrated Center at Oak Hill
• Reports to: Director of Assistive Technology Services
• Location: Hartford-based, with majority of time spent travelling throughout Northwestern Connecticut
• Work Schedule: Monday - Friday 8:00 AM - 4:00 PM (flexibility required, based upon individual's needs, outreach events, etc.)
• Compensation: $55,000-$65,000/yr

Full-Time | Exempt | Non-Union

What You'll Do

Community Outreach & Technology Support

• Provide technology assistance and support services to aging adults and adults with disabilities.
• Help individuals increase access to technology, internet connectivity, and digital resources.
• Support participants in using technology within home, community, healthcare, educational, and employment settings.
• Deliver services through both in-person and virtual formats.
• Maintain required program documentation and participant records.

Training & Education

• Conduct one-on-one and group training on technology and digital literacy topics.
• Develop educational materials, guides, and training resources.
• Design and deliver engaging workshops and presentations for community groups, service providers, and stakeholders.
• Promote awareness of assistive technology and digital inclusion best practices.

Collaboration & Program Coordination

• Coordinate events, programs, and outreach activities with Oak Hill staff, community organizations, and external vendors.
• Build and maintain relationships with local agencies, advocates, and community partners.
• Refer individuals to Oak Hill's Assistive Technology Services when more specialized support is needed.
• Support continuity of services by connecting individuals to appropriate resources and programs.
• Stay current on technology trends, emerging digital resources, and assistive technology solutions.

Key Outcomes and Measures of Success

• Successfully implement Digital Inclusion and Bridging the Digital Divide initiatives consistent with Oak Hill's mission and values.
• Develop and deliver individualized and group-based technology supports.
• Create educational and training materials that meet participant needs.
• Increase community awareness of digital literacy and assistive technology resources.
• Establish and strengthen partnerships throughout northwestern Connecticut.
• Collect, track, and report program data to ensure grant objectives and deliverables are achieved.

Required Qualifications

• High School Diploma or equivalent.
• Experience in disability services, human services, social work, education, community outreach, or a related field.
• Experience using, troubleshooting, and supporting technology devices and applications.
• Strong written and verbal communication skills.
• Excellent organizational, planning, and time-management abilities.
• Ability to interact effectively with individuals of diverse backgrounds, cultures, ages, and abilities.
• Strong problem-solving and interpersonal skills.
• Willingness and ability to travel throughout northwestern Connecticut.

Preferred Qualifications

• Associate's degree, Bachelor's degree, or other post-secondary education.
• Knowledge of assistive technology and accessibility tools.
• Experience facilitating trainings, workshops, presentations, or educational programs.
• Experience working with older adults and/or individuals with disabilities.
• Experience with community engagement, outreach, or program coordination.

Knowledge, Skills, and Abilities

Successful candidates will demonstrate:

• A passion for helping people improve their independence through technology.
• Strong relationship-building and collaboration skills.
• Excellent customer service and communication abilities.
• Analytical thinking and creative problem-solving skills.
• Ability to work independently while managing multiple priorities.
• Comfort presenting to both small and large groups.
• Commitment to equity, inclusion, and person-centered services.

Why Oak Hill?

Oak Hill is the largest private provider of disability services in Connecticut, with 130+ years of experience serving individuals with disabilities. We are a non-profit, and people are at the heart of everything we do. In this role, you’ll benefit from:

• Hybrid work model based out of our Hartford office with majority of time spent traveling throughout Northwestern Connecticut
• Affordable medical, dental, vision insurance, with costs nearly 50% below the national average.
• 403(b) retirement plan: We contribute 9.5% of your gross earnings annually – whether you contribute or not.
• Free long-term disability insurance: Protection for you if you’re ever sick or injured.
• Life insurance options: Free and low-cost plans for peace of mind.
• Generous time off, with 4 weeks of paid vacation, plus personal days, sick time, and 12 paid holidays.

To Apply

In addition to the standard application, interested candidates should submit a Cover Letter which outlines their qualifications, relevant experience and passion for eliminating technological barriers for individuals in need.

#INDOAK

We support equality for and advancement of all people, based on their qualifications and actions alone, without regard to color, gender, age, religion, national origin or disability.

Our company is dedicated to fostering an inclusive environment. If you need a reasonable accommodation to participate in the job application or interview process, please reach out to total.rewards@oakhillct.org. We will make every effort to accommodate your needs in accordance with applicable laws and our commitment to accessibility and inclusion.

An Equal Opportunity Employer.