Job Description

Digital Customer Offering (DCO) is a business function within Fortum Consumer Solutions, where business and technology come together. At DCO, we create superior digital offerings and experiences for our 2,4 million consumer and enterprise customers. We innovate and find new ways to digitalize our offerings and processes. We collaborate closely with our stakeholders and external partners. Through cross-functional collaboration, agility and sustainability focus, we strive to make our customers’ increasingly digital lives easier with our services. We serve clients in the Nordics as well as Poland and Spain.

About the role

We are looking for talented and passionate individuals to join our Enterprise Online team. This role involves capturing user and business needs and translating these into initiatives that maximize customer value and ensure a world-class user experience for our Nordic customer base. United by our passion for technology, curiosity about user experience, and dedication to excellence, we are looking for someone who shares our enthusiasm!

Your responsibilities will be:

• Bridge the gap between business needs and technical solutions by gathering, analyzing, and documenting detailed business requirements, ensuring that digital offerings meet customer needs and align with Fortum's strategic objectives.
• Develop use cases, user stories, and use planning tools such as Jira and Miro to follow up and support development.
• Define, manage and communicate the Product backlog to stakeholders and team.
• Prioritize and ensure that work is being conducted according to plan and set goals and support in solving blockers.
• Manage multiple projects and adjust priorities based on changing business needs.
• Solve complex problems requiring an understanding of both business and technical aspects.
• Collaborate with team members to foster a customer-centric approach.
• You will be part of the Enterprise Online team, focusing on developing and improving services for our enterprise customers. We work within an Agile approach, taking end-to-end responsibility for our area. Our team, consisting of 15 experts with diverse competencies, has a great atmosphere where we work hard and have fun. We offer a dynamic work environment where you can grow your skills and make an impact on Fortum’s business and customers.

This position can be located in our office in Espoo, Solna or Oslo.

About you

To succeed and thrive in this role, we see that you have:

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
• Minimum 2-4 years of experience in digital development or a similar role.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with requirements management tools and familiarity with Agile methodologies.
• Previous experience from the energy industry is beneficial.
• Be fully fluent in English, both spoken and written.

We offer you

At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally.

More information about our culture and benefits can be found here.

Interested?

Submit your application by 01.10.2026 at the latest. We will begin actively screening during the application period and hire as soon as the right candidate is found. We will not consider applications outside our recruiting system. If you would like to hear more about the position, please contact hiring manager Thale Fritzner by email thale.christina.fritzner@fortum.com.

For Swedish candidates: contact details to union representatives can be found on the bottom of this page.

We are Fortum

Fortum is a Nordic energy company. We generate and deliver reliable energy to our customers and the Nordic energy system while at the same time helping industries decarbonise their processes and grow. Our core operations comprise efficient and best-in-class low-carbon power generation, customer services, and heating and cooling. Fortum’s power generation is already 99% from renewable or nuclear sources with one of the lowest specific CO2-emissions in Europe. We are guided by our ambitious SBTi-validated

emission reduction targets on our way towards net-zero by 2040. For our ~4,500 employees, we commit to be a safe and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com