Job Description
"BUILD" YOUR CAREER WITH TUFF SHED!
Tuff Shed is recruiting a Digital Service Delivery Manager to join our team. This role is located at our National Support Center in south metro Denver (I-25 & Colorado Blvd).
This role will be responsible for leading and maturing the Project Management Office (PMO) and IT Billing functions, ensuring disciplined delivery, strong governance, and operational excellence across digital initiatives. This role is accountable for establishing and maintaining standards for project intake, prioritization, execution, status reporting, and financial coordination while improving the overall digital experience for Tuff Shed, Inc.’s team members and customers.
This is a key role leading cross-functional initiatives, building PMO capabilities, driving executive visibility into project health and portfolio performance, and strengthening the IT billing processes from contract and procurement through invoice validation and payment coordination.
The essential functions for this position include but are not strictly limited to:
Lead and mature PMO and support functions:
• Lead, mentor, and develop team members supporting project delivery and IT billing operations, creating a culture of accountability, collaboration, and continuous improvement.
• Develop, implement, and continuously improve PMO standards, governance, templates, tools, and reporting practices.
• Coach team members and stakeholders on project governance, stakeholder communication, risk management, and delivery discipline.
Drive project portfolio and IT billing delivery excellence:
• Oversee the intake, prioritization, planning, and successful execution of digital and business projects, ensuring alignment with company goals, budgets, timelines, and resource capacity.
• Lead project delivery using formal project management disciplines, including scope, schedule, budget, risk, issue, dependency, and change management.
• Oversee IT billing operations, including contract tracking, purchase and renewal coordination, invoice validation, reconciliation, and timely payment processing.
• Partner with Finance, Procurement, and IT leaders to improve billing accuracy, controls, and lifecycle visibility and to resolve discrepancies or process gaps.
Operational strategy and process improvement:
• Evaluate and enhance PMO, billing, and operational workflows to improve efficiency, service quality, governance, and transparency.
• Define and monitor key performance indicators (KPIs), objectives and key results (OKRs), service level agreements (SLAs), and project portfolio health metrics to measure success and drive accountability.
• Collaborate with stakeholders to identify opportunities for improved project governance, financial controls, digital transformation, and process innovation.
Budgeting, asset management, and vendor relationships:
• Assist the Director of Infrastructure, Support and Security in developing and managing budgets related to project delivery, PMO operations, and digital initiatives.
• Maintain oversight of vendor contracts, software licensing, purchase commitments, renewals, and related financial obligations.
• Build and maintain relationships with external vendors and internal partners to support project outcomes, billing accuracy, and service quality.
Stakeholder communication and reporting:
• Lead portfolio reviews, steering committees, and governance forums to support prioritization, decision-making, and strategic alignment.
• Provide timely, accurate, and complete communication to leadership regarding project health, risks, issues, dependencies, financial impacts, and key decisions.
• Develop executive-ready dashboards and reporting that translate operational and financial details into clear business insights and recommendations.
• Facilitate communication between technical teams, business stakeholders, Finance, and Procurement, translating complex issues into business-friendly language.
JOB QUALIFICATIONS
• Strong organizational, analytical, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of IT billing processes, including contract tracking, procurement coordination, invoice validation, reconciliation, and payment lifecycle management.
• Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels and present effectively to executive leadership.
• Strong leadership, coaching, and mentoring skills with the ability to foster collaboration and teamwork.
• Demonstrated project management expertise with a track record of delivering complex initiatives on time and within budget.
• In-depth knowledge of IT support services, infrastructure, and service management tools.
• Understanding of instructional design methodologies and Learning Management Systems (LMS) is a plus.
• Knowledge of Microsoft 365 (Teams, SharePoint, Azure), project management tools, and enterprise IT environments is highly desirable.
• Ability to read, write and understand instructions given orally, in writing and/or in diagram form.
• Ability to prepare written correspondence and reports that are grammatically correct and create a professional image for Tuff Shed, Inc.
• Ability to effectively communicate with executives, management, suppliers, customers, employees, and commercial accounts in a wide range of situations.
• Ability to effectively present information orally in one-on-one and small group situations to company leadership, customers and other employees and if necessary, the public.
EXPERIENCE
• 7+ years of experience in project management, program management, PMO leadership, or IT service delivery, preferred.
• Demonstrated experience building, standing up, or maturing PMO capabilities, governance, reporting, and delivery standards.
• Proven experience leading cross-functional initiatives involving business, IT, Finance, Manufacturing, and Procurement stakeholders, preferred.
• Demonstrated project and portfolio management expertise with a track record of delivering complex initiatives on time and within budget.
• Experience in budget management, vendor relationship management, project governance, and executive reporting is strongly preferred.
EDUCATION/CERTIFICATIONS
◦ Bachelor’s degree in Business, Information Technology, Project Management, or related field, preferred.
◦ Project Management certification (PMP, PRINCE2, or similar) is strongly preferred; ITIL certification or relevant service management certification is also preferred.
NEXT STEPS
• You can learn more about Tuff Shed from our website at .www.TUFFSHED.com
• To apply, please click to submit an application. Shortlisted candidates will be contacted for a formal screening.
Learn more about us at www.tuffshed.com and on www.glassdoor.com
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Tuff Shed offers a great Benefits package! - It pays to be a Tuff Shed team member:
OUR COMPETITIVE BENEFITS AND REWARDS
• Competitive compensation and bonus programs (based on position)
• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
• Dental & Vision Benefits
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
• Paid Time Off and Paid Holidays.
• 401(k) plan
• Early access to Your Pay! - Why wait until pay day?
Learn more about us at www.tuffshed.com and on www.glassdoor.com
Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.
