Job Description

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®.

Batesville has been named one of the Most Trustworthy Companies in America by Newsweek for three consecutive years, reflecting our commitment to quality, integrity, and the trust families and funeral professionals place in us every day

We are currently seeking a Digital Customer Success Specialist to join our team.

Your Role at Batesville:

As a Digital Customer Success Specialist, you will be responsible for ensuring assigned customers achieve intended outcomes and realize ongoing value from Batesville’s digital solutions. This role owns the digital customer lifecycle for designated customer segments, partnering closely with Field Account Executives and Inside Sales teams to support and drive adoption, retention, expansion readiness, and long‑term customer value. The Digital Customer Success Specialist focuses on digital enablement, training and integration into funeral home arrangement processes not transactional selling or tech support.

How You’ll be Rewarded:

• Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.
• Compensation will be based on a variety of factors, including but not limited to qualifications, skills, experience, and location.
• Generous 401K Matching Program
• Opportunities for development and advancement

What You’ll Do:

• Create value to customers by being the digital SME to increase product adoption across digital portfolio and drive consistent usage
• Implement digital customer success strategies that drive adoption, retention, and growth across all customer segments
• Deliver scalable education and enablement programs to maximize customer value, including digital training for all accounts
• Own the digital customer lifecycle, from onboarding through expansion, ensuring scalable touchpoints that deliver consistent, personalized experiences
• Proactively advise internal and external stakeholders on digital best practices and success playbooks that encourage product adoption and advocacy
• Captures and communicates Voice of Customer (VOC) insights to inform product, process, experience improvements and go-to-market positioning
• Serves as the voice of the customer internally, sharing insights, feedback, and recurring themes
• Partners closely with Field Account Executives, Inside Sales Teams, Service, and Operations to remove barriers to customer success
• Provide input to Training team to support the development of internal tools, resources, and processes that strengthen alignment and elevate the customer experience internally and externally
• Other duties as required

What You’ll Bring:

• Bachelor’s degree (B.S./B.A.) or equivalent from a college or university is strongly preferred
• 5+ years of experience in customer success, account management, sales, or related customer-facing roles
• Strong ability to build trusted relationships and influence outcomes without direct authority
• Demonstrated experience managing complex customer relationships
• Comfort partnering across Sales, Service, and Marketing
• Data driven mindset with strong communication skills

Travel:

Employee should be able to travel 5% of the time.

Physical Requirements:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee may occasionally be required to crouch, or lift items as heavy as 25 lbs. This job may require the employee to see with clarity at both near and far distances.