Siam Piwat

Digital Customer Service Manager

Siam Piwat  •  Bangkok, TH (Onsite)  •  14 days ago
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Job Description

DUTIES AND RESPONSIBILITIES

  • Oversee customer inquiries related to application usage, technical issues, and troubleshooting
  • Lead and train a team of customer service representatives and support specialists
  • Identify common customer pain points and collaborate with the development team for application enhancements
  • Develop and implement customer service policies to improve user experience
  • Ensure timely and effective resolution of customer concerns
  • Monitor team performance and provide feedback for improvement
  • Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights
  • Handle escalated issues and complex customer concerns efficiently

JOB SPECIFICATION

  • Education and Experience:
  • Bachelors degree or Masters degree in S/E commerce, Business management, International Business, Marketing and Project Management
  • Minimum 5 years of hands-on experience in Retail operation or customer relationship management area
  • Minimum 3 years in e-commerce platform is a plus
  • Strong background or experiences in business planning, managing the business commercial deals

Required Skills/Abilities:

  • Strong entrepreneurial mindset
  • Proven critical and analytical thinking skill
  • Communication skill with excellent English proficiency
  • Negotiation and persuasion skill
  • Excellent organization skill
  • Impeccable presentation and interpersonal skill
Siam Piwat

About Siam Piwat

Recognized as the Visionary Icon, Siam Piwat is a leading real estate developer and the owner and operator of world-class destinations in the heart of Bangkok, such as Siam Paragon, Siam Center, Siam Discovery, ICONSIAM, and Siam Premium Outlets – which have been most admired among visitors and also won numerous accolades from the world’s leading organizations.

Siam Piwat pioneers unprecedented experiences to our customers in all our property. With our new “Parallel World” Digital Platform, we join forces with global partners and leading digital innovators to deliver an exciting digital retail experience that links customer aspirations, to business opportunity generation, thus creating an unrivaled sustainable ecosystem, with plan to paving the way to fintech and evolve towards metaverse in the future.

Working at Siam Piwat is challenging everyday. We think big and strive to break new frontiers to make the impossible - possible. We are seeking for talents and innovators who wish to unleash their vision and capabilities. Join us for opportunities to take on leadership roles in various projects, learn and work with great minds and experts from global organizations, world-renowned brands to co-create successful projects that will become “the talk of the world.” Pursue an invaluable once-in-a-lifetime work experience with Siam Piwat.

Industry
Retail & Ecommerce
Company Size
501-1,000 employees
Headquarters
Bangkok, TH
Year Founded
1959
Website
siampiwat.com
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