Black Pearl Consult

Digital Customer Experience Specialist

Black Pearl Consult  •  Emirate of Ajman, AE (Onsite)  •  5 months ago
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Job Description


We are looking for a Digital Customer Experience Specialist to support the development, improvement, and quality assurance of customer journeys across digital channels, including the website and mobile app. In this role, you will work closely with CX designers and IT teams to make sure digital services are smooth, user-friendly, and compliant with UAE digital standards.
Key Responsibilities:

  • Translate CX journey designs into clear technical requirements for digital platforms.

  • Support the development and launch of new digital features.

  • Lead user acceptance testing (UAT) to ensure digital journeys function correctly.

  • Monitor and improve the performance and stability of digital channels.

  • Ensure all digital services follow CX design systems and UAE regulatory guidelines (TDRA, IDCXS).


Requirements


Qualifications:

  • Bachelor’s degree in IT, Computer Science, Digital Marketing, or similar.

  • 2-7 years of experience (depends on educational attainment)

  • Experience in digital product ownership, digital channel management, or CX digital implementation.

  • Strong understanding of web/mobile technologies and digital standards.

To view other vacancies we have, please check our website (
www.blackpearlconsult.com
) and follow us on our social media accounts -
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Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website.
Black Pearl Consult

About Black Pearl Consult

Struggling to attract qualified candidates, retain top talent, or align your workforce with business goals?

Black Pearl is a recruitment and human resources consultancy that provides tailored talent acquisition, HR advisory, and workforce planning solutions for companies across the UAE, Saudi Arabia, and the wider GCC.

We partner with organizations to address key challenges like high turnover, skills gaps, employee engagement, and organizational restructuring. Whether you're looking for executive search services, Emiratization support, onboarding strategies, or outsourced HR solutions—we can help.

Our team brings deep expertise across healthcare recruitment, engineering and construction hiring, tech and digital talent sourcing, and hospitality staffing. We also support clients with employer branding, compensation benchmarking, and HR compliance advisory.

Ready to transform your people strategy? Let’s talk.

📞 +971 58 125 7276

📩 bibin@blackpearlconsult.com

🌐 www.blackpearlconsult.com

talent acquisition | executive search | workforce planning | HR consultancy UAE | recruitment agency in GCC | Emiratization support | outsourced HR services | employee engagement strategies | compensation benchmarking | onboarding and retention | staffing solutions | healthcare recruitment | engineering hiring | hospitality talent sourcing | tech recruitment | team building

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Abu Dhabi, AE
Year Founded
Unknown
Website
blackpearlconsult.com
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