Digital Content Specialist – Lexington, MA
Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.
Cartera Commerce, a Rakuten company who is the pioneer and leader in online cash back shopping and a subsidiary of the global Internet services company, is looking for experienced, talented and passionate individuals to join our growing team. Cartera Commerce’s loyalty solutions serves major airlines to top banks, we partner with elite companies who use loyalty programs to reward their customers. We help those customers earn more rewards by shopping with over 1,000 online retailers. If you want to join a dynamic team please apply. Cartera Commerce is based in Lexington, Massachusetts.
The Digital Content Specialist is part of a team that supports the Merchant Sales Team by managing all merchant content across client malls and emails (point-of sale offers, banners, images and commission rates.)
Responsibilities:
Collaborate with Merchant Content and Sales Teams to ensure merchant offer accuracy across the Cartera network
Enter and publish online content and perform QA on all placement and offer launches online
Add merchant specific offers into the content management tool and verify accuracy
Communicate successes, opportunities and solutions to Merchant Account Owners
Support the Merchant Services/Client Services teams and processes by ensuring that member rewards rates and merchant placements are accurate
Execute end-to-end feature and process verification before production launches
Work in a support role on special projects, new merchant/client launches and promotions
Responsible for communicating pertinent information to customer service including changes to the website, email content and campaign specific direct mail pieces
Troubleshoot and work with manager to resolve any site problems
Skills/Requirements
Minimum Bachelor's degree (B.A. or B.S.) from a four-year college or university
0-3 years relevant work or internship experience in online marketing/ retail/e-commerce
Attention to detail & accuracy, adheres to deadlines
Strong communication skills
Ability to work a flexible schedule to meet the needs of the business
Strong candidates may also have one or more of the following:
Basic understanding of software development
Experience in a marketing coordination, QA, customer care, or content management role for a retail or consumer website
At Cartera Commerce, our employees are our most valuable assets – they are Cartera. We want you to succeed and go far here. Our dynamic environment lets you be you, while still collaborating toward team success. We want fun, proactive, high-energy individuals to join us in making people happy. Cartera Commerce offers competitive compensation packages including stock options, medical and dental insurance, matching 401(k), company-paid holidays, and accrued vacation off per year. At Cartera Commerce everyone is empowered and responsible for innovating, building, and producing. If this kind of high-energy environment appeals to you, drop us a line at jobs@cartera.com.
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Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.
USD $47,142.00 - $79,920.00 annually
We make every day more rewarding. Cartera partners with major airlines and top banks who offer their customers loyalty programs. Since our launch in 2005, we’ve improved their customers’ experiences by helping them earn more of the miles, points, or cash back they want by making it easy for them to shop and earn currency with 1,500 retailers they already know and love. Our network audience exceeds 225M people and we reward $3B in rewards annually to the members of our partners’ loyalty programs who also access significant savings through the special promotions, coupons, free-shipping deals, and more that we enable. Our acquisition by Rakuten in 2017 lent heft to our market share and elevated our capabilities. Today we’re proud to be the single largest source of merchant-funded Shop & Earn offers in the U.S. and Canada.
