Job Description

Hi there! We are South and our client is looking for a Digital Content Manager (Project Based - 5 weeks)!

Note to Applicants:

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited.
• Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile. 🙂

About You

The Lead Content Author owns the delivery of content authoring inside enterprise CMS platforms such as Adobe Experience Manager (AEM). You will organize and manage the work for a team of 1-4 content authors, coordinate authoring across the team, and be the point of contact for status and quality. You will be successful if you are organized, communicate clearly, and keep the team and project stakeholders aligned on progress, risks, and blockers.

Responsibilities

• Estimate level of effort (LOE) for a team of content authors to complete a defined scope of authoring work, and update estimates as scope changes
• Organize, assign, and manage the authoring work for a team of 1-4 content authors - Coordinate the team's authoring of content for the solution, sequencing work to meet project timelines
• Collect status from each content author and report consolidated progress, risks, and blockers to the delivery team and stakeholders
• Review, update, and approve the team's authored pages and content in the CMS for accuracy, consistency, and adherence to specs, making corrections directly and providing feedback to authors
• Create and maintain authoring guidelines, scripts, naming conventions, and review workflows
• Onboard and support content authors, answering questions and resolving issues - Author complex or high-priority pages and content elements as needed - Work with design, development, QA, and client teams to clarify content requirements and resolve gaps
• Track work in a ticketing or workflow system (e.g., Jira) and keep it current

Requirements

• Experience with CMS authoring, ideally AEM, including templates, pages, and components
• Strong knowledge of web UX terminology: hero, headline, teaser, card, CTA, carousel - Experience organizing and managing work for a team of authors or contributors - Experience estimating level of effort for content authoring work across a team - Experience reviewing, editing, and approving others' work within a CMS or content workflow
• Experience collecting, tracking, and reporting status on progress
• Strong verbal and written communication skills
• Working proficiency in Microsoft Word and Excel or Google Docs and Sheets
• Detail-oriented, with a strong commitment to content accuracy and quality

Nice to Have:

• AEM authoring experience on enterprise implementations
• Experience with a ticketing or workflow system (e.g., Jira)
• Experience with content migration or large-scale content entry
• Previous experience in web experience creation and delivery (e.g., UX, copy editing, QA)
• Experience working with distributed or nearshore/offshore teams

If this opportunity sounds good to you, send us your resume!