Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Digital Content Creator II

Location

Cleveland

Facility

Remote Location

Department

Digital Marketing-Marketing

Job Code

T97769

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As a Digital Content Creator II, you will work in a daily writing role, creating diverse weekly assignments to support the editorial team. In this role, you will create trustworthy, easy-to-understand health information content for Cleveland Clinic’s website, covering complex, sensitive, and nuanced topics that require an understanding of Cleveland Clinic’s content ecosystem. You will collaborate with SEO, operations, and graphics teams, as well as Marketing & Communications and teams throughout Cleveland Clinic. This position will flex more between Health Library and Essentials, providing greater variety in content. You will also be more involved in editorial reviews, paid content campaigns, and internal communications, with more interaction with physician reviewers and email campaigns.

A caregiver in this role works remotely, Monday through Friday, from 8:00 a.m. – 5:00 p.m. with flexibility.

Minimal travel is required, limited to one team retreat per year.

A caregiver who excels in this role will:

• Write accurate, high-quality medical content that’s consistent with Cleveland Clinic’s brand voice.
• Research health topics and/or interview clinical sources.
• Translate complex medical and scientific information into accessible and comprehensive language for patients and the general public.
• Understand style guides and SEO keyword best practices.
• Consistently meet writing deadlines.
• Incorporate medical edits from SEO experts and medical reviewers into finished copy.
• Manage multiple competing priorities with an ability to prioritize, solve problems and set expectations.
• Seek out and engage regularly with peers, creating an environment of exchange and learning.
• Openly share successes and failures to promote the group’s collective learning.
• Create a variety of content types, such as managing email newsletters with our email team, serving as a podcast host, writing video scripts or other special projects.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• Three years of experience writing, editing, researching and preparing material for publication
• OR High School/GED and seven years of experience
• OR Associate’s degree and five years of experience
• Experience with Microsoft Office suite
• Understanding style guides and SEO keyword best practices
• Ability to manage multiple competing priorities with an ability to prioritize, solve problems and set expectations

Preferred qualifications for the ideal future caregiver include:

• Bachelor’s degree in Communications, Journalism, Public Relations, Digital Marketing, English, healthcare or closely related field
• Healthcare experience

Physical Requirements:

• Ability to do computer work for extended periods.
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.