Job Description

Digital Consultant (Bilingual French/English)

Shift Digital is the leader in digital marketing program optimization. Established in 2008 and headquartered in Birmingham, Michigan, our comprehensive solutions help national brands and their local retailers measure, manage, and improve the performance of their digital marketing and sales initiatives.

This position is an entry-level role within Shift Digital with many opportunities for advancement. In this role you will be exposed to client management and Shift Digital’s proprietary technology solutions.

Shift Digital offers top-of-the-line medical, dental, and vision benefits including fertility benefits, best in class parental leave, awesome company events and a generous PTO policy plus personal wellness days, community days and more!

Roles & Responsibilities

• Provide support in French and English for dealerships enrolled in the Dealer Digital Program
• Build relationships with dealership clients remotely via phone and email
• Communicate digital program expertise to clients
• Work with certified vendors to process dealership requests such as enrollments, cancellations, or upgrades
• Draw key insights from analytics to make product and service recommendations
• Troubleshoot technical challenges on behalf of clients
• Manage and maintain brand compliance standards
• Attend weekly account status meetings to provide updates from Dealer Support team
• Complete digital health assessments and program growth outreaches as needed
• Log client information in Salesforce CRM
• Communicate with account team to troubleshoot issues, provide reporting, and update client records
• Brief field team members on client history on an as needed basis
• Meet tight deadlines
• Manage a multitude of tasks in a timely fashion

Desired Experience & Qualifications

• Fluency in French Canadian dialect is a requirement
• Bachelor’s Degree required (Focus in Marketing, Business, or Communications are preferred)
• 1-3 years of relevant industry experience (Marketing, Communications, or Automotive) OR experience in an internship or on-campus organization
• Previous customer service experience is preferred
• Comfortable working with unfamiliar technology related to the digital space (ie Salesforce, Lead Management Tools, Websites, etc)
• An ability to work independently but also be a team player
• Time management skills and organization
• Strong verbal communication skills
• Ability to work well in a fast-paced environment

Shift Digital participates in eVerify - EOE