Job Description

Compensation Pay Range:

$45.37-$53.39

If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.

To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.

Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

At CHEO, we are committed to making a difference in the lives of children, youth and families by providing exceptional care and services. We are seeking a dynamic individual to fill a key role in the organization.

Reporting to the Manager, Strategic Communications, the Communications Specialist – Digital Communications, will contribute to initiatives that support CHEO’s vision of the best life for every child and youth, specifically in optimizing web and other digital communications materials across internal and external channels. The specialist will also provide support to the CHEO communications team for various initiatives.

The Communications Specialist – Digital Communications will develop and execute impactful digital communications strategies to meet the needs of the organization. Working with colleagues across CHEO, The CHEO Foundation and CHEO Research Institute (RI), the Communications Specialist will ensure strong strategic oversight that leverages emerging trends and best practices. They will develop and execute communications plans with clear, measurable goals, identify strategic communications opportunities, and leverage a variety of internal and external communications channels. The role will focus on reaching targeted audiences through clinical care resources, key messages, multimedia content and compelling narratives, all of which they will help conceptualize, develop and deliver.

The Communications Specialist – Digital Communications, understands the importance and the reach of websites and other digital channels, drawing on their extensive experience to create informative and impactful digital and narrative materials to support the goals of the organization. Experience in delivering highly impactful digital communications and leading website/content strategies is key to this position. Experience in UX/UI and AODA/WCAG compliance is considered a strong asset.

KEY RESPONSIBILITIES

• Deliver impactful digital communications for CHEO, aligned with key priorities of the organization.
• Provide digital communications advice and guidance to communications projects.
• Work collaboratively with peers at the CHEO Research Institute and the CHEO Foundation to align for maximum impact and effectiveness.
• Promote and carry out best practices in digital communications, with a commitment to continuous improvement across CHEO.
• Perform other related duties as required.

QUALIFICATIONS

• Police Record Check (PRC) (Essential)
• Formal education in communications or related field or equivalent experience (Essential)
• 3-5 years of experience in the field of communications (Essential)
• Experience writing and executing communications plans (Essential)
• Experience in developing communications products across a variety of channels and formats (Essential)
• Exceptional verbal and written skills; (Essential)
• Ability to ensure on-time completion of tasks; (Essential)
• Deal effectively with internal and external customers; (Essential)
• Fluently bilingual in English and French, with superior (A-level) writing skills in both languages; (Preferred)

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

We thank all those who apply, however, only those to be interviewed will be contacted.