At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
The Digital Commercial Reporting Analystis responsible for developing and maintaining reports, dashboards, and KPIs to support digital and commercial business performance. This role requires strong analytical, reporting, and Microsoft Excel skills to deliver accurate insights and support data-driven decision-making.
Duties and Responsibilities:
- Develop and maintain reports, dashboards, and KPIs for sales, digital operations, and commercial performance.
- Analyze sales, customer, operational, and financial data to identify trends and business insights.
- Prepare weekly and monthly performance reports, including pipeline, revenue, and transaction analysis.
- Support forecasting, budgeting, and variance analysis activities.
- Work closely with the Power BI team to ensure reporting accuracy and data integrity.
- Provide actionable insights and recommendations to support business decisions.
- Collaborate with Digital, Sales, Marketing, Finance, and Operations teams on reporting and analytics requirements.
Qualifications:
- At least 2–4 years of experience in reporting, analytics, or commercial/business analysis.
- Advanced Microsoft Excel skills is required.
- Experience in dashboards, KPI reporting, and reporting automation is highly preferred.
- Strong analytical, problem-solving, and communication skills.
- Ability to manage and analyze large datasets in a fast-paced environment.
- Amenable to work on a hybrid work set-up in Global One, Eastwood, QC and in Wilcon IT Hub, Makati (3 days onsite, 2 days WFH) and on a dayshift schedule
If you’re someone who enjoys turning data into insights and building dashboards that drive decisions—we’d love to hear from you!
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value.
We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers.
From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.
