At Trusted Shops, we're building Europe's leading Community of Trust, connecting more than 40 million consumers with thousands of businesses every day.
As businesses increasingly expect seamless self-service experiences, we're transforming how customers discover, adopt, expand, and grow with Trusted Shops through automation, AI-powered experiences, and data-driven growth initiatives.
To join our Digital Business & Automation Department, we are looking for a
Digital Business Growth Manager (f/m/d) who combines commercial thinking, customer-centricity, and analytical skills to drive scalable growth initiatives across acquisition, activation, adoption, and expansion.
Cologne (hybrid) or Berlin (remote) | Permanent Contract (Full-time)
In this role, you'll help thousands of customers unlock more value from Trusted Shops while accelerating product adoption, expansion, and long-term revenue growth.
Your Mission
You will own the digital growth strategy for our self-service customer portfolio, contribute to acquisition strategies, and take ownership of upselling and upgrading strategies while designing scalable programs that accelerate onboarding, activation, product adoption, expansion, and revenue growth.
Rather than managing individual customer accounts, you'll create digital experiences, customer journeys, and growth initiatives that positively impact thousands of customers simultaneously.
Working closely with Product, Customer Success, Sales, Data, AI, Automation, and UX teams, you'll turn customer insights into measurable growth opportunities and commercial impact.
Your responsibilities
Own and optimize the digital growth strategy for the self-service customer lifecycle, focusing on activation, product adoption, expansion, and revenue growth.
Analyze customer behavior, product usage, customer health, and business performance data to identify scalable growth opportunities.
Design and execute digital growth initiatives, experiments, A/B tests, lifecycle campaigns, and customer journey optimizations.
Collaborate closely with Product, Customer Success, Sales, Data, UX, AI, and Automation teams to improve customer outcomes and business growth.
Implement automated and AI-driven customer experiences, workflows, and growth programs that increase adoption, upsell potential, and scalable revenue impact.
Define, monitor, and improve key SaaS growth metrics such as Activation, Adoption, Expansion Revenue, CLV, NRR, conversion rates, and customer health indicators.
5+ years of experience in Customer Success, Growth, Digital Business, Product Growth, Revenue Operations, or a similar SaaS environment.
Strong understanding of SaaS business models, growth management, subscription economics, product-led growth, and expansion strategies.
Proven track record of translating customer insights and data into scalable initiatives with measurable business impact.
Hands-on experience with experimentation, A/B testing, growth optimization, and data-driven decision-making.
Strong analytical, stakeholder management, and cross-functional collaboration skills across Product, Sales, Customer Success, Data, UX, and AI teams.
Excellent project and time management skills, with the ability to run multiple initiatives simultaneously and deliver measurable outcomes in a fast-paced environment.
Experience with CRM, customer success, and analytics platforms (e.g., Salesforce, HubSpot, Gainsight, Looker, Amplitude); fluent English required, German is a plus.
What we offer you
Hybrid work:Combine flexible remote work with team time in the Cologne office (on-site days depending on your location)
Workation:Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
28 vacation days
2.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy program (an experienced trustee is at your side)
Individual learning & development opportunities (internal & external trainings, e-learnings)
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness, and health courses)
Permanent contract with Europe's trusted brand
BUILD A COMMUNITY OF TRUST WITH US - #cometotr ust
Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.
The European trust brand.
It‘s all about trust
We dream of a digital world we can trust. That’s why Trusted Shops has been working hard since its founding in 1999: to ensure that we can all make the best possible decisions in an increasingly digital world. We started with our Trustmark including Buyer Protection for more orientation and real security when shopping online. Today, our feedback system brings real transparency to all digital sectors, far beyond just e-commerce, and we offer online shops legal services, ranging from protections against Abmahnungen (German legal warnings) to data privacy solutions.
One team of experts, all liberties of work
The most important value in our company is trust. Of course, this also means that we trust each other and treat each other kindly. We, as a team of over 700 colleagues, strive for a common result: to make our customers, partners, and colleagues happy. To achieve this, we work together with passion and dedication – and a lot of joy. We aim to be successful together, pursue our goals with a results-oriented approach, and foster a company culture where we all feel comfortable and can grow. With our hybrid work culture we combine the best of both worlds: The individual flexibility of remote work and valuable face-to-face time with your colleagues on site.
Trusted Shops connects people, brands, and organizations. Get connected with us and use your skills to make the world a better place.
Are you interested in working for Trusted Shops?
https://careers.trustedshops.com/
Imprint: https://business.trustedshops.com/consent
