Job Description

Mission Overview:

This is a consultancy mission at a client site, where you will represent Keystone Solutions as a Digital Business Analyst. As a Keystone Solutions consultant, you will work on client projects, bringing your expertise to dynamic environments and contributing to impactful digital transformation initiatives.

Responsibilities:

• Drive the development and continuous optimization of digital channels for Corporate Banking customers and users, focusing on professional loans and related customer and employee journeys.
• Gather requirements, conduct business analysis and discovery activities to deeply understand customer needs, business objectives, and pain points, translating insights into valuable opportunities and solutions.
• Engage stakeholders, ensuring alignment around project progress, timelines, and objectives.
• Identify, evaluate, and recommend effective and feasible solutions, balancing customer value, business impact, costs, and implementation constraints, while supporting successful delivery and adoption.
• Support the testing phase with business requirement clarification, create presentation materials for change management, and lead incident closure in collaboration with Functional Analysts and developers.
• Collaborate closely with Channel Managers, Marketing/Product Management, and Process teams to align digital solutions with overall strategy and objectives for Banking Channels.
• Lead product discovery and business analysis studies, including customer journey mapping, opportunity assessment, concept validation, MVP definition, mock-ups, business case preparation, and decision-making material for management and product boards.
• Collect, analyze, and translate business requirements into detailed business specifications for IT, using a user-centric, collaborative, and agile approach.

Requirements:

• English proficiency is required, with excellent knowledge of at least Dutch or French.
• Master’s degree.
• Certifications in Business Analysis, workshop facilitation, innovation, or design thinking are a plus.
• Limited need for international and domestic travel.
• Expectation: 50% on-site and 50% homeworking.

Technical Experience (Mandatory):

• Requirements gathering and analysis, including documentation, OKR definition, Customer Journey Mapping, and User Story slicing.
• BPMN.
• Data analysis using Excel, Business Objects, or other leading tools.
• Stakeholder engagement, including stakeholder mapping, active listening, and strong communication skills (written and presentation).
• Project management skills, including agile methodologies.
• Problem solving and critical thinking (cost/benefit analysis, root cause analysis, SWOT analysis, etc.).
• Experience in creating business cases from preparation to validation.
• Experience working on digital transformation projects in a consulting/client-facing environment.
• Use of collaborative tools such as digital whiteboards and SharePoint.
• Understanding of delivery frameworks and methodologies (Prince2, PMP, Agile – Scrum).

Business Experience:

• Ability to run productive meetings, work collaboratively, and facilitate workshops.
• Extensive experience working on digital transformation projects in a consulting/client-facing environment.
• Experience managing digital projects, including planning, execution, monitoring, and closing projects to ensure business objectives and deadlines are met.

Preferred Experience:

• Experience with concept design, UX testing, and innovation.
• Proficiency in using data insights for informed business decisions and optimizing digital channels.
• Experience in the financial services sector and familiarity with daily banking and cards in an enterprise context.

Soft Skills:

• Analytical mind and conceptual thinking.
• Negotiation and persuasion skills.
• Excellent communication skills (verbal and written).
• Self-starter, able to work independently and collaboratively.
• Problem-solver.
• Quality-minded, rigorous, and detail-oriented.
• Goal- and results-oriented, with the ability to deliver results.
• Open to change.
• Client and user focused.
• Eager to understand the strategy behind business requirements and provide recommendations.
• Iterative and adaptive way of working.

Why Join Keystone Solutions?

• As a consultant, you will experience a variety of challenges across different client environments, ensuring continuous professional growth.
• Our consultancy model offers turbo-charged learning and broad exposure to digital transformation projects.
• We are committed to your career growth and ambition, providing a framework for you to excel and progress.
• Being a “K-Stone” means bringing our core values—excellence, integrity, and collaboration—to every engagement.

Ready to Apply?

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.