Digital Business Analyst - Housing Service Improvement Programme
£49,056 - £52,194 per annum
2-Years Fixed Term
About Us
Newham is a place that is full of potential and brimming with energy and talent. Proud to be one of the youngest and most diverse boroughs anywhere in the UK, 72% of our residents are from ethnically diverse communities, speaking over 220 languages and our population of 351,000 is growing at a rate of 14%, the third highest rate of growth in London.
In recent years we have seen unparalleled levels of investment, growth, and interest in our Borough. But for all our successes, Covid-19 laid bare the endemic inequality that exists in our borough and now, the Cost of Living crisis is exacerbating that. That is why we are delivering Building a Fairer Newham, focused on economic security, health, equality and the environment, whilst delivering outcomes-focused change in Newham for our residents, communities and businesses. All of this is anchored in our enduring commitment to developing an inclusive economy where all can benefit, driving people powered change, responding to the climate emergency and promoting the health, well-being and happiness of our residents and community.
About the Role
We are recruiting a Digital Business Analyst to support Newham’s Housing Services Improvement Programme, initiated in 2025 to deliver service improvements in response to regulatory judgement.
You will work within our Transformation delivery team, partnering closely with Programme Managers, Project Managers, and senior Housing colleagues and the technical team to shape and deliver this high-profile strategic change programme.
The role is responsible for analysing and improving business processes, defining requirements, and ensuring that transformation initiatives are aligned to organisational priorities and regulatory expectations.
You will:
Lead the analysis of current (“as-is”) and future (“to-be”) service models to support service improvement.
Elicit, document and manage business requirements across multiple workstreams.
Translate business needs into clear requirements artefacts, including user stories, acceptance criteria and functional/non-functional requirements.
Collaborate with stakeholders to identify pain points, risks, and opportunities for improvement.
Facilitate workshops, stakeholder engagement sessions, and co-design activities.
Use tools such as Miro, Microsoft Visio, and other process mapping platforms to visualise workflows, user journeys and service designs.
Support solution design by working closely with delivery teams, developers.
Contribute to testing activities, including defining test scenarios, supporting UAT (User Acceptance Testing), and ensuring solutions meet business needs.
Support change implementation, including impact assessments and transition to business-as-usual.
Ensure traceability between business needs, requirements, and delivered outcomes.
About You
You will be ambitious for the people of Newham, proud to work with and represent our diverse communities with energy, commitment and creativity.
We are keen to hear from candidates with experience of delivering business analysis in complex public sector or similar environments and supporting transformational change programmes.
With a key focus on transformational but iterative change, you will have a proven track record in working to transform services that improve outcomes and deliver efficiencies. We are looking for a team member who is:
A strong communicator, able to engage effectively with a wide range of stakeholders.
Analytical and structured in your thinking, with the ability to interpret complex information quickly.
Confident in facilitating workshops and challenging constructively.
Motivated, proactive and able to work independently.
Committed to inclusive, collaborative ways of working.
Your experience should include:
Benefits
Eye test and Flu vouchers
If you have any questions about the role, please contact Feyi Adamu, Senior Business Analyst via Feyi.adamu@newham.gov.uk
IMPORTANT: If you are an LBN member of staff and applying for this role as a secondment you should note that secondments are subject to the agreement of your current employing service. Please ensure that you inform your line manager of your intention to apply for the post in the first instance
Please view JD here
Closing date: 12th July 2026
Additional Information
We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn
The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.
London is moving east and Newham is at the centre of that change. Just three miles east from the City and well connected to major transport links, we are the future of the capital in terms of regeneration and opportunities. We are home to one of the UK’s youngest and most ethnically diverse populations. We offer unique opportunities for both professionals and residents. We are a great place to do business, a great place to visit, and a great place where people choose to live, work and stay.
