Job Description

• Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people
• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

If you're passionate about using technology and innovation to solve business challenges, this is an exciting opportunity to make an impact. In this role, you'll support TAL’s Group Life business by developing smart, user-friendly digital solutions, coordinating system changes, and providing ongoing operational support. You'll work with stakeholders across the organisation to improve processes, implement enhancements, and create clear documentation that helps teams successfully adopt new technologies and ways of working.

In this role you will:

• Analyse current business practices and processes, identifying improvement and transformation opportunities to improve customer experience, reduce operating costs, speed of implementation, elimination of waste
• Collaborate with business teams to elicit business requirements and translate them into user stories for refinement with engineering pods, aiming to deliver seamless user experiences.
• Produce written and visual documentation that clearly articulates the product's technical and non-technical aspects, enabling fast knowledge transfer and efficient adoption across partner instances.
• Identify and document current and future state business processes to create a solid understanding of new products and journeys, ensuring our partners' members get cover that meets their needs.
• Develop and maintain Business Requirements, Process Design document with all requirements being clearly and specifically documented and traceable through the Product Development Life Cycle
• Act as a SME and contact point for client issues and change requests
• Develop, refine and execute Test cases as part of User Acceptance Testing
• Develop and provide communications strategies / plans, including implementation or release management documentation for end user groups with the provision of training and assistance prior to and post implementation

Qualifications

• Extensive experience and knowledge in business analysis within the digital environment, focusing on building customer experiences.
• Background in Agile delivery with a deep understanding and practical use of modern digital frameworks, including Scrum, Kanban, Lean, process mapping, flow charting, acceptance testing, and more.

Desireable:

• Qualifications (CSPO, ASPO,CSM, A-SCM, Busines Analysis or Project Manager Management)
• Life insurance knowledge

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency from 2014 to 2025 and 2023 to 2026 Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals with disability/ies, people from culturally diverse backgrounds and the LGBTQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately