Job Description

Make a Difference…Digitally and PersonallyAt Consumers National Bank, our mission is to make a difference in the communities we serve. We believe our employees are the driving force behind that mission. When you join Consumers, you don’t just support customers, you help build lasting relationships with friends and neighbors, strengthen local communities, and say with pride, “I make a difference.”Consumers National Bank offers a true community banking environment where contributions are recognized, ideas are valued, and employees are empowered to grow. You’ll work alongside a collaborative, forward-thinking leadership team in a culture that values integrity, service excellence, and continuous improvement.We are currently seeking a detail-oriented and customer-focused Digital Banking & Treasury Services Specialist to support and enhance our digital and treasury management services as we continue to grow.Position SummaryThe Digital Banking & Treasury Services Specialist plays a key role in delivering secure, reliable, and user-friendly digital banking services to both retail and business customers. This position serves as a subject-matter expert for electronic banking platforms, treasury management services, and fraud monitoring while providing exceptional internal and external customer support.Key Responsibilities

• Set up, support, and maintain:
  • Digital Banking, Bill Pay, Mobile Banking, Mobile Deposits, and Digital Wallets (Apple Pay, Samsung Pay)
  • Remote Deposit Capture services
  • Treasury Management Services, including ACH Origination, Wire Transfers, and Positive Pay
• Issue, support, and maintain debit cards; research and resolve ACH and debit card disputes
• Review, process, and resolve ACH exception items, including death notifications, corrections, and returns
• Monitor daily reports and banking systems for unusual or potentially fraudulent activity
• Respond to branch and customer inquiries, research requests, and service issues using the bank’s Core system
• Scan, index, and maintain Treasury Management and Remote Deposit agreements
• Partner with third-party vendors to support services, system updates, and issue resolution
• Provide timely, accurate support to internal teams and external customers while ensuring compliance and risk mitigation

Requirements

• High school diploma or equivalent required; formal banking education or certifications preferred
• Minimum 1 year of hands-on electronic or operational banking experience required
  (5+ years of general banking experience strongly preferred)
• Strong attention to detail with the ability to prioritize and perform effectively in a fast-paced environment
• Demonstrated ability to exercise sound independent judgment
• Exceptional customer service mindset with clear, professional communication skills
• Strong organizational, analytical, and problem-solving abilities
• Proven success working in a collaborative, team-oriented environment
• Proficient in Windows-based systems and Microsoft Office applications, including Word and Excel