The Digital Strategy Team is the primary advocate for developing and enhancing the digital customer experience at United Bank. We support multiple lines of business, Consumer and Commercial Banking, Wealth Management and Brokerage. Digital Banking Product Administrator will work in the Digital Strategy Team supporting Digital Banking Platforms. This individual’s primary responsibility will be to maintain the administrative platform for Online and Mobile Banking Applications.
RESPONSIBILITIES:
• Responsible for bringing the digital strategy to life for consumers and commercial clients.
• Serve as the vanguard for the bank's evolving channel experiences to enable customers to manage their finances, plan and budget for the future.
• Develop proposals for further development of the organization and business process to support the business strategy.
• Manage the Administrative platforms to support online and mobile banking, these include but are not limited to Money Movement, Bill Pay, Zelle, Transfers, Alerts, and Mobile Deposits
• Customer Communications for existing and new feature/functionality
• Contribute and manage multiple initiatives simultaneously.
• Manage individual initiatives, including but not limited to project management, team communication and leadership communications.
• Maintain measurement plans in a result driven culture.
• Ability to collaborate on, lead and deliver complex initiatives across the organization.
• Ability to work with and direct external agencies and vendor management including creative oversight, digital experience, and budgets.
• Other projects and duties as assigned.
SKILLS/QUALIFICATIONS:
• Bachelor’s degree in a relevant field is required. Master’s Degree highly desired.
• Minimum of eight (8) to ten (10) years of working experience in digital commerce strategies, technology digital marketing, agency management and Fintech partnerships is required.
• Minimum of eight (8) to ten (10) years working experience in a Retail/Commercial banking leadership role with financial institutions or equivalent consulting role is required.
• Ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines
• Strong perspective on great digital consumer and/or enterprise experiences across multiple form factors
• Ability to interpret customer and business needs and translate them into requirements
• Demonstrated ability to communicate broadly and in detail with various audiences.
• Proficiency in Microsoft Office products is required.
• Ability to travel up to 20%.
KEY COMPETENCIES:
• Industry Proficiency
• Effective Communication and Presentation Skills
• Creativity
• Collaborative
Please click here to access a list of benefits for which this position is eligible. Additional information regarding United’s Mission, Values and Culture can be found here
At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
United Bank is the community bank for the markets we serve. We offer local decision-making and the personalized service our customers have come to expect since 1839, with the insights, technologies, products, and services of a large bank – and a deep commitment to the communities in which we operate.
We are committed to developing long-term personal relationships with every customer. Our flexible, local decision-making approach enables our team to create customized solutions to help United customers grow and thrive. With more than 220 locations and over 2,500 employees across the Mid-Atlantic and Southeast, our experienced leadership, consistent performance, and focus on relationships make United the bank of choice for our customers, investors, team members, and communities.
We are committed to serving our communities with safe, sound, and secure practices – backed by strong earnings, sound asset quality, and strong capital – that have allowed us to weather any storm for 186 years. Because of this, our employees, customers, shareholders, and communities can rely on us to be their banking partner for decades to come.
Member FDIC. Equal Housing Lender. Equal Opportunity Employer.
United Bank NMLS ID 522399 (www.nmlsconsumeraccess.org). ADVERTISING NOTICE - NOT A COMMITMENT TO LEND – SUBJECT TO PROGRAM AVAILABILITY. This is not a commitment lend. All loan applications are subject to credit and property approval. Annual Percentage Rate (APR), programs, rates, fees, closing costs, terms and conditions are subject to change without notice and may vary depending upon credit history and transaction specifics. Other closing costs may be necessary. Flood and/or property hazard insurance may be required. To be eligible, buyer must meet minimum down payment, underwriting, and program guidelines.
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