Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
About the Role:
We'relooking for anOperationsDirector to lead operations for our Digital Banking Platform organization — a global team of Product and Engineering professionals powering the future of banking. With an annual budget of more than $100 million, this team builds and scales the platforms that millions of customers rely on every day.
Reporting to the VP of Operations with a dotted line to the Managing Director of Digital Banking,you'llbe the operational backbone of a complex, high-velocity organization.You'llown the operating model, strategic execution, organizational alignment, and operational metrics that enable this $100M+ P&L to deliver at scale. From defining howwork flowsthrough the organization to ensuring priorities stay synchronized across teams,you'llcreate the structures and discipline that drive results.
This is a high-impact role for a proven operations leader who thrives in complex environments, can architect scalable processes, and brings clarity and accountability to large-scale execution.
What You'll Do
Strategic & Operational Leadership
Partner with the Managing Director of Digital Banking as a strategic advisor and operational leader, providing insights and recommendations that shape organizational strategy and execution.
Design and manage the operating model that governs how the organization plans, executes, and adapts — defining cadences, governance, and accountability structures.
Lead strategic planning cycles, quarterly business reviews, and staff operations that keep the organization aligned and focused.
Lead special projects and strategic initiatives that advance organizational goals and drive operational excellence.
P&L and Organizational Management
Own P&L accountability for a $100M+ organization, working with Finance to track spending, manage headcount allocation, and ensure financial discipline.
Develop and manage headcount plans, workforce distribution, and organizational capacity to align with strategic priorities.
Build business cases, conduct variance analyses, and track performance against plan tomaintainaccountability and drive informed decision-making.
Partner with Finance on budget cycles and costoptimization, butlead on operational prioritization and resource allocation.
Operational Excellence & Process Design
Establish processes, workflows, and governance structures that enable the organization tooperateatscalewithout creating bureaucracy.
Define how cross-functional teams (Product, Engineering, Technical Leadership) align and make decisions — creating clarity without slowing execution.
Build performance metrics and dashboards that provide visibility into organizational health, execution, and progress against strategic goals.
Continuously improve operating rhythms and practices to reduce friction, accelerate decision-making, and enhance team effectiveness.
Stakeholder Alignment & Cross-Functional Coordination
Align Product, Engineering, Finance, Risk, and Compliance around priorities and execution plans.
Facilitate 3-in-a-box alignment (Product, Engineering, Technical Leads) to ensure clear ownership, accountability, and execution.
Serve as a critical link between engineering leadership and the broader organization, translating strategy into operational reality.
Manage escalations, resolve conflicts, and drive decisions when prioritiesmisalign
Organizational Leadership & Talent Strategy
Partner with HR and Recruiting on hiring plans, organizational design, and workforce strategy for scaling the team.
Support long-term talent development, organizational capability building, and succession planning.
Champion a strong culture through change management, morale programs, and recognition initiatives during periods of growth and transformation.
Strategic Execution & Innovation
Drive execution against strategic initiatives, removingblockersand keeping teams focused on high-impact work.
Identifyopportunities to enhance operational efficiency through better processes, tools, and practices.
Stay ahead of organizational trends and bring forward ideas for how the organization canoperatemore effectively.
What We're Looking For
Core Expertise:
12+ years of operations leadership or program management in large-scale technology organizations.
Proven success running a $100M+ P&L or large business unit — managing resources, accountability, and execution at scale.
Deep experience building operating models, organizational processes, and governance structures that scale without losing agility.
Trackrecord ofdriving operational transformation and measurable improvements in how organizationsoperate
Technical & Domain Knowledge:
Strong background in cloud engineering, platform operations, or digital product development.
Banking, fintech, or mission-critical systems experience is a plus but notrequired
Understanding ofhow engineering organizations scale and the operational challenges that arise with growth.
Leadership & Executive Presence:
Exceptional ability to partner with senior leaders, influence across functions, and drive alignment at the executive level.
Strong communicationskills — comfortable presenting to C-suite and translating complex operational topics into clear, actionable insights.
Comfort in high-visibility, fast-paced environments where clear thinking and structure are critical to success.
Operational & Strategic Skills:
Skilled at designing processes that enable execution without creating bottlenecks.
Ability to think strategically about organizational design, capacity planning, and long-term capability building.
Strong judgment about when to standardize (for scale and discipline) vs. when to stay flexible (to preserve speed and innovation).
Experience managing stakeholder complexity and driving alignment across competing priorities.
Personal Attributes:
Bias toward action and continuous improvement — always looking for ways to simplify andoptimize
Comfortable with ambiguity in rapidly growing organizations and able to create structure without over-engineering.
Collaborative mindset; you thrive when working across functions and bringing out the best in teams.
RESPONSIBILITIES:
Conduct ongoing technical assessments of all live partner applications in the demo environment to ensure integration quality, compliance, and performance.
Coordinate with partners and internal teams to resolve any partner app issues in the demo environments.
Ensure all partner apps are properly deployed to demo environments and continue to stay functioning.
Manage and triage the developer support queue, providing timely and accurate responses in collaboration with internal technical teams.
Monitor shared support email aliases to ensure partner inquiries are addressed promptly.
Mark appropriate work orders as billable based on partner activity and scope of work.
Update go-live dates on work orders to support accurate financial forecasting and revenue recognition by the finance team.
Serve as the primary point of contact for partner-related escalations, ensuring swift resolution through coordination with engineering, support, and partner success teams.
Maintain clear records of partner issues, demo environment deployments, and project timelines.
Continuously improve workflows and documentation to enhance operational efficiency and partner experience.
Identify process gaps and implement improvements to optimize delivery pipelines and team workflows.
Ensure clear communication across teams and levels of leadership, providing updates, escalations, and recommendations when needed.
EXPERIENCE AND KNOWLEDGE:
12+ years with advance degree or 15+ years with undergraduate degree in relevant field (e.g. technical project management, partner operations, or platform support)
Solid understanding of SaaS environments, APIs, and technical integration workflows.
Experience using project management and support tools such as Jira, Confluence, Zendesk, Salesforce, or similar.
Strong organizational skills with a detail-oriented mindset and a proactive approach to problem-solving.
Excellent written and verbal communication, including experience working with both technical and non-technical audiences.
Preferred background in fintech, banking technology, or developer-focused platforms.
Familiarity with cloud infrastructure and modern development practices (CI/CD, containers, staging/demo environments).
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program ( see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Q2 is a financial experience company dedicated to providing digital banking and lending solutions to banks, credit unions, alternative finance, and fintech companies in the U.S. and internationally. With comprehensive end-to-end solution sets, Q2 enables its partners to provide cohesive, secure, data-driven experiences to every account holder – from consumer to small business and corporate. Headquartered in Austin, Texas, Q2 has offices throughout the world and is publicly traded on the NYSE under the stock symbol QTWO. To learn more, please visit Q2.com.
Interested in working for Q2? We are hiring! Visit our careers page here: https://www.q2.com/careers.
