Job Description

JOB RESPONSIBILITIES

• Review and analyze real-time digital fraud alerts flagged by the bank's digital fraud monitoring systems to determine if further investigation or action is necessary, and follow the electronic paper trail from inception.
• Gather and analyze reports, records, and information from internal and external sources, including online information and bank records, to facilitate investigations.
• Utilize multiple technologies such as Actimize, Compass, Client Central, and FraudMap, and employ sound judgement to examine account activity and detect potentially fraudulent activity.
• Email correspondence regarding suspect transactions to appropriate stakeholders and conduct appropriate follow-up.
• Correspond with internal and external entities regarding customers, accounts, and transactions to validate relevant information.
• Engage with other financial institutions and fraud units to confirm fraud, identify common suspects, and emerging trends.
• Monitor the payment or return of transaction items based upon analysis and decisioning received from the branches.
• Identify and analyze current trends to develop preventative strategies.
• Create and maintain digital records and files.
• Prepare reports and enter cases into the internal case management system and escalates cases when appropriate.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPENTENCIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Leadership/Management Skills
• Ability to influence others
• Ability to build collaborative relationships
• Ability to develop or mentor others
• Ability to work as part of a team
• Organizational Skills/Detail Oriented
• Analytical Thinking
• Able to Multi-Task or Juggle Priorities
• Problem/Situation Analysis
• Technical Expertise
• Strategic Planning and Decision Making
• Creativity
• Able to handle emergency and crisis situations

EDUCATION AND EXPERIENCE

• 2-6 years of fraud experience or related banking experience
• Must possess a high school diploma or equivalent
• Preferred 4 Year / Bachelors Degree Bachelor's degree in business or finance or 3+ years real-time digital platform fraud monitoring and other systems

TRAVEL REQUIREMENTS

A flexible work arrangement is available for this position. This role is remote, but candidate is required to meet approximately once month on-site in Newark. Candidate must live within the Park footprint. Some travel may be required within Park National Bank footprint.

Physical Requirements:

This position must be able to remain in a stationary position 75% of the time, constantly operates a computer, is in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.

SCHEDULE

Office hours are Monday through Friday 9am -6pmEST, 8am-5pmCT. This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 40+ hours per week.