Job Location Main Plant - San Jose, CA 95112 Position Type Part Time Salary Range $18.45 - $20.00 Hourly
Job Shift Day
Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.
The Digital Auction & Inventory Coordinator will perform a wide variety of responsibilities that support both the front-end and back-end functions of our LiveStream operations. This role serves as the face of LiveStream across multiple platforms while also overseeing essential behind-the-scenes tasks such as inventory management, pricing strategy, order fulfillment, product listing, and customer service.
The ideal candidate is energetic, detail-oriented, and comfortable hosting live auctions while ensuring smooth operational workflow from product sourcing through post-sale support.
Job Responsibilities
1. Inventory Management & Sourcing
Source and curate high-quality products for live auctions based on market trends and customer demand.
Maintain accurate inventory records and prepare product lists for upcoming streams.
Upload inventory lists and product details into the WhatNot platform, ensuring accuracy and compliance with platform guidelines.
2. LiveStream Hosting
Host engaging 2-hour live auctions across multiple platforms (including, but not limited to, WhatNot) with enthusiasm and professionalism.
Represent the brand with authenticity and energy, creating a positive and interactive experience for viewers.
Utilize storytelling and strong product knowledge to maximize customer interest and bidding activity.
3. Customer Engagement & Support
Respond promptly and professionally to customer questions during and after live streams.
Provide excellent customer service to build trust and loyalty within the online community.
Maintain a professional, respectful, and positive presence in all audience interactions.
Responsibilities may be added, deleted, or changed at any time at the discretion of executive leadership, formally or informally either orally or in writing.
Required
Qualifications/Experience
Strong communication and presentation skills; comfortable speaking live on camera for extended periods.
Ability to multitask in a fast-paced environment and manage time effectively.
Basic knowledge of inventory management and shipping processes.
Strong interpersonal skills and customer engagement abilities.
Preferred
Qualifications/Experience
Previous experience in e-commerce, live selling, or customer service preferred.
Familiarity with WhatNot or other live selling platforms (TikTok Shop, Instagram Live, etc.). a plus
Skills and Attributes:
Outgoing personality with a passion for engaging audiences.
Attention to detail for accurate inventory and order management.
Tech-savvy with the ability to navigate live streaming tools and e-commerce platforms quickly.
Problem-solving mindset for handling customer inquiries and unexpected challenges during live streams.
Working Conditions
Works in a warehouse setting
Flexible hours with mandatory availability for scheduled live streams (approximately 2 hours per session).
Additional time required for sourcing, inventory uploads, and order fulfillment.
Emotional Effort
Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork.
Physical Requirements
The work environment is fast paced, with frequent standing and walking.
The job involves light physical activity, requiring lifting up to 25 lbs with frequent lifting and/or carrying objects weighing up to 10 lbs.
Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker.
Safety handling procedures must be followed at all times.
Goodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer, encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law
Goodwill of Silicon Valley has been transforming lives through the power of work in Santa Clara County since 1928. Goodwill of Silicon Valley's mission is to support our employees, our customers and people with challenging barriers to employment; to raise their standard of living and improve their lives through our services and social enterprise.
We generate revenue and re-invest into the community through programs that give people the tools to live independent lives. We are dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients sense of self value. We do this through workforce creation, vocational training and environmental stewardship.
With 18 retail stores, an online store, an extensive reuse/recycling operation, social enterprise, and our Contract Services division (GoodSource) we help people overcome barriers to employment, build sustainable livelihoods, and transform their lives and communities.
