Job Description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

The Citi Integrated Digital Assets Platform is a strategic, firm-wide initiative to build the financial market infrastructure of the future. We are a global team of innovators, technologists, and financial experts tasked with developing and delivering institutional-grade products and services for the tokenization, custody, financing, and trading of digital assets. This is a unique opportunity to be part of a team that is redefining the future of finance.

We are seeking a skilled Support Engineer to help manage the relationship with our internal production support group (L1 & L3), coordinate L3 support and contribute to incident management for L3 escalations for our Digital Assets platform. You will be responsible for resolving complex technical issues, troubleshooting software/hardware, and ensuring optimal system performance, acting as a crucial link between our internal stakeholders, support functions, and development teams.

Responsibilities

• Technical Troubleshooting: Diagnose, debug, and resolve complex issues related to our software applications and infrastructure.
• Case Management: Manage high-priority support tickets, prioritizing issues based on severity and ensuring timely, effective resolution.
• Root Cause Analysis: Perform in-depth investigations, including analyzing logs and code, to identify and fix root causes of issues.
• System Maintenance: Perform system configurations, and routine maintenance to ensure stability and compliance
• Documentation: Create and update internal knowledge base articles, FAQ guides, and technical documentation for common issues.
• Collaboration: Work with engineering and production support teams to report bugs and suggest product enhancements.

Requirements and Qualifications

• Education: BS degree in Computer Science, Information Technology, or a related engineering field.
• Experience: 3 to 5 years of experience in technical support, software engineering, or quality assurance.
• Technical Skills:
  • Strong knowledge sprint boot (Java) and and AngularJS
  • Proficiency in Linux/Unix environments.
  • Experience with networking protocols (TCP/IP, DNS) and APIs.
• Soft Skills: Excellent written and verbal communication, strong problem-solving, and the ability to explain complex technical concepts to non-technical users.

Preferred Skills (Optional)

• Experience with private cloud environments and containerization (Openshift).
• Scripting skills (Python, Bash) for automation

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location Full Time Salary Range:

€93,280.00 - €139,920.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi

View Citi’s EEO Policy Statement and the Know Your Rights poster.