Job Description

The Digital Asset Supervisor leads the day-to-day operation and continuous improvement of Caesars Entertainment’s enterprise DAM capability. The successful candidate will inherit an established platform, governance model, taxonomy, metadata structure, user community, and operating processes, then strengthen and evolve them as business needs, channels, technology, and asset volume change.

The role is accountable for the integrity, findability, availability, security, and appropriate use of approved digital assets. It balances hands-on DAM expertise with people leadership, stakeholder partnership, service management, and operational discipline. The Digital Asset Supervisor will supervise another DAM Librarian, establish clear priorities and service expectations, coach performance, and create meaningful opportunities for growth and development.

This position works across Creative Operations, Marketing, Brand, Property teams, agencies, technology partners, and other asset-producing and asset-consuming groups. Success requires sound judgment, calm communication, strong interpersonal skills, and the ability to manage a high-volume, fast-paced workload without losing attention to detail.

DAM Operations and Service Management

• Own the reliable day-to-day operation of the enterprise DAM, including asset intake, metadata quality, publishing, permissions, version control, archival, rights management, issue resolution, and user support.
• Maintain clear intake, prioritization, escalation, and service processes so urgent business needs are addressed without displacing important governance and lifecycle work.
• Monitor operational health, backlogs, recurring issues, adoption patterns, asset quality, and service performance; use findings to improve procedures and allocate team capacity.
• Act as the senior point of escalation for complex asset, metadata, access, rights, workflow, and platform questions.
• Ensure approved assets are organized and available for efficient self-service while protecting restricted, expired, superseded, or otherwise inappropriate content.

Governance, Metadata, and Lifecycle Management

• Administer and continuously improve established taxonomy, metadata, naming, classification, and lifecycle standards rather than rebuilding them without a demonstrated business need.
• Partner with stakeholders to evaluate proposed taxonomy or workflow changes, assess downstream impact, document decisions, and implement changes in a controlled manner.
• Maintain consistent standards for asset status, ownership, usage rights, expiration, versioning, retention, archival, and disposition.
• Identify duplicate, outdated, incomplete, expired, or low-value content and coordinate remediation with the appropriate business owners.
• Preserve clear distinctions among working files, approved assets of record, reusable source assets, and archived content across the broader creative asset lifecycle.

People Leadership and Team Development

• Directly manage and develop a DAM Librarian through regular one-on-ones, clear goals, coaching, timely feedback, workload planning, and performance management.
• Delegate work based on business priority and team capability while maintaining appropriate quality controls and accountability.
• Build the Librarian’s expertise in DAM administration, metadata, governance, analytics, stakeholder consulting, documentation, and problem solving.
• Create development plans, stretch assignments, cross-training, and backup coverage that increase team capability and reduce key-person dependency.
• Foster a collaborative, service-oriented team culture in which questions and risks are surfaced early and continuous improvement is expected.

Stakeholder Partnership and Adoption

• Build trusted relationships with Creative Operations, enterprise and property marketing teams, brand stakeholders, agencies, and technology partners.
• Translate business needs into practical DAM solutions while setting realistic expectations about standards, priorities, effort, and trade-offs.
• Communicate clearly with both technical and non-technical audiences through documentation, training, office hours, change communications, and direct consultation.
• Lead user onboarding and ongoing education so contributors and consumers understand how to find, upload, tag, share, and appropriately use assets.
• Navigate competing requests and sensitive conversations professionally, using influence and sound judgment to drive consistent enterprise practices.

Platform, Workflow, and Continuous Improvement

• Serve as a business owner and subject matter expert for Bynder and its connections to the broader creative and marketing technology ecosystem.
• Partner with IT, vendors, and internal product or platform owners on releases, integrations, authentication, permissions, incidents, testing, and enhancement planning.
• Identify opportunities to automate repetitive work, improve data quality, reduce manual handoffs, and make approved assets easier to discover and reuse.
• Maintain operating procedures, governance documentation, training resources, decision logs, and business continuity materials.
• Use available reporting and analytics to communicate program health, adoption, risks, capacity constraints, and improvement priorities to leadership.
• Bachelor’s degree in library or information science, digital media, marketing, communications, information management, or a related field, or equivalent practical experience.
• Five or more years of experience in digital asset management, digital libraries, content operations, creative operations, or a closely related discipline.
• Demonstrated hands-on experience administering and improving a mature enterprise DAM environment; experience with Bynder is strongly preferred.
• At least two years of direct people leadership, team-lead, or formal coaching experience, including workload management and employee development.
• Practical knowledge of metadata, taxonomy, controlled vocabularies, asset lifecycle management, rights and usage restrictions, permissions, version control, and archival practices.
• Experience supporting high asset volumes and multiple stakeholder groups in a deadline-driven enterprise environment.
• Experience creating procedures, governance documentation, training materials, and user communications.
• Working knowledge of common creative file formats and production workflows across image, video, document, and design source files.

Additional Requirements:

• Experience in hospitality, gaming, entertainment, travel, retail, franchise, or another multi-brand and multi-location organization.
• Experience working with creative agencies, distributed marketing teams, external contributors, and large user communities.
• Familiarity with Microsoft 365 file collaboration, work management platforms such as Wrike, Adobe
• Creative Cloud workflows, APIs, integrations, or workflow automation.
• Experience using DAM analytics, data-quality reporting, or service metrics to prioritize improvements and communicate program value.
• Industry education or credentials related to DAM, taxonomy, records management, digital libraries, or people leadership.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.