Le Digital Application Support manager aura la charge de :
Piloter le support applicatif des solutions digitales (process, outils, niveaux de support N1/N2/N3, priorisation et escalade)
Garantir le respect des SLA, la qualité de service, la continuité d’activité et la satisfaction utilisateur (KPI, reporting, plan d’actions)
Gérer les incidents majeurs, coordonner les parties prenantes (Digital teams, métiers, éditeurs/intégrateurs) et assurer la communication
Administrer et optimiser le run applicatif : supervision, maintenance, accès/droits, documentation, base de connaissances, gestion des changements
Contribuer à l’amélioration continue : analyse des problèmes récurrents, automatisation (self-service), formation utilisateurs, recommandations d’évolution
Hutchinson designs and produces customized materials and connected solutions to respond to the needs of its global customers, on land, in the air and at sea. A global leader in vibration control, fluid management and sealing system technologies, our Group stands out with a multiple market offering spanning multiple areas of expertise and delivering synergies and value-added. Hutchinson reported revenues of €5 billion in 2024 and has more than 40,000 employees in 25 countries. Our ambition is to contribute to safer, more comfortable and more responsible mobility for the future.
