WorldFish is an international research organization working to transform aquatic food systems to reduce hunger, malnutrition, and poverty. It collaborates with international, regional, and national partners to co-develop and deliver scientific innovations, evidence for policy and knowledge to enable equitable and inclusive impact for millions who depend on fish and other aquatic foods for their livelihoods and nutrition. Our work in countries advances progress on multiple 2030 Sustainable Development Goals through science and innovation, with a vision of healthy people, healthy planet and shared prosperity.
Under the direct supervision of the Digital and Information Technology Manager, the Digital and Information Technology Officer is responsible for responding to helpdesk tickets, installing and configuring hardware and software, and performing routine diagnostics, updates, and troubleshooting to maintain secure, reliable systems. The role involves guiding users through remote and onsite support, collaborating with the IT team on escalations, communicating resolution timelines, delivering basic training, and coordinating with vendors to ensure timely replacements and clarifications. The Digital and Information Technology Officer also prioritize support requests, maintains accurate documentation and metrics, ensures compliance with IT policies, and follows changing control procedures to support consistent, high‑quality service delivery.
This job might be for you if you have the below skills and qualifications:
This is a Nationally Recruited Staff (NRS) position and WorldFish offers a competitive remuneration package including comprehensive benefits (but not limited to) insurance coverage for staff and eligible dependents, employer provident fund contribution, paid leave, and others. The duration of the contract will initially be for a three-year period with possibility for extension, depending on funding and performance.
Your application must include:
To be considered, applications must be submitted by no later than 23:59 (MYT), 26 October 2026.
Location: The post holder will be based in Penang, Malaysia.
The screening will start immediately and will continue until the position is filled. Due to the high volume of applicants for WorldFish positions, we appreciate all interest, but only short-listed candidates will be contacted.
Over 40% of WorldFish staff is women with some 30 nationalities represented and contributing to its dynamic multicultural work environment. WorldFish is committed to promoting a work environment where diversity and inclusion are valued and we seek to have gender balance in the organization. We aim to also seek balance across other diversity dimensions.
People in WorldFish are treated equally irrespective of gender, ethnicity/race, national or social origin, disability, religion, political affiliation, age, family size, marital status or any other form of personal identity.
We are an equal opportunities employer and strongly encourage qualified women and men from developing nations to apply.
WorldFish is an international, nonprofit research and innovation institution that creates, advances and translates scientific research on aquatic food systems into scalable solutions with transformational impact on human well-being and the environment. Its mission is focused on SDG 2: Zero Hunger but pays special attention to SDG 14: Life Below Water, leveraging both of these goals to score progress on other multiple SDGs. Research explores the potential of aquatic food systems as an important source of food and their role in the global transformation of food systems toward healthier and sustainable diets in the face of climate crisis.
For over 45 years, WorldFish has firmly established itself as a global leader in research and innovation in sustainable and equitable aquatic food systems. Its work has enhanced the lives of millions of low- and middle-income people who depend on aquatic food systems for food, nutrition, livelihoods and overall well-being. Supported by a diverse network funders and investors aligned to shared goals, it has a global presence in 20 countries across Africa, Asia and the Pacific with 460 staff of 30 nationalities, deployed where the greatest sustainable development challenges can be addressed.
WorldFish is part of One CGIAR, the world’s largest agricultural innovation network, whose mission is to “end hunger by 2030 through science to transform food, land and water systems under threat of climate change.”
WorldFish is committed to promoting a work environment where diversity and inclusion is valued and we seek to have gender balance in the organization.
We aim to also seek balance across other diversity dimensions.
People in WorldFish are treated equally irrespective of gender, ethnicity/race, national or social origin, disability, religion, political affiliation, age, family size, marital status or any other form of personal identity.
