Job Description

About Us

UniSuper is a place where brilliant minds come together to make a meaningful difference to Australians’ lives. We’re proud to be one of Australia’s largest and most trusted superannuation funds, supporting our members to invest for a better future. This is an opportunity to shape a growing digital advice capability and play a key role in improving how members engage with and benefit from financial advice.

The role

As Digital Adviser Channel Manager, you will manage and optimise UniSuper’s digital advice channels, focusing on delivery, performance, and continuous improvement aligned to member needs. Working closely with internal stakeholders and external partners, you will ensure digital advice propositions are effective, compliant, and scalable.

Key responsibilities include:

• Manage day‑to‑day operations of digital advice channels in line with agreed service and quality standards
• Oversee vendor performance, contractual obligations, and continuous optimisation initiatives
• Use data and insights to monitor performance and improve member experience
• Ensure digital advice solutions meet governance, risk, and compliance requirements

• Collaborate across teams to align digital advice with broader advice and member strategies

About you

You bring strong experience managing digital advice, advice technology, or related advice channels within a regulated environment. You are commercially minded, data‑led, and comfortable working across multiple stakeholders to deliver outcomes.

You will also have:

• Background in financial services, superannuation, or advice‑related environments
• Experience managing third‑party vendors or platforms
• Strong understanding of governance, risk, and compliance in advice
• Ability to translate insights into practical improvements for members
• 3+ years of relevant work experience as a digital product owner
• You are extremely comfortable working with both CX designers and web developers
• You possess knowledge of and experience in the provision of product advice within the Australian market, preferably working with adviser service portals

What We Offer

UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:

• 17% employer superannuation contribution
• Flexible working and multiple ways to flex
• Generous paid parental leave

It should go without saying, but at UniSuper, we value and celebrate diversity and inclusion. We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don’t meet all the requirements.