Digital Adoption Platform Designer
The Digital Adoption Platform Designer will design and implement digital adoption initiatives to ensure that the organization is getting the most out of digital business process tools and assets. The Digital Adoption Platform (DAP) Designer is responsible for helping the business drive adoption and engagement with enterprise software. As a key member of the ET&D Instructional Design team, the Digital Adoption Platform (DAP) Designer will work closely with stakeholders throughout the organization, including ET&D management, to develop and execute digital adoption training programs with a strong focus on employee development and end-user experience.
Job Duties
Using learning and development theories and practices, design and implement digital adoption platforms across the company’s training region and other digital business process assets. Collaborate with business, technical, and ET&D partners to ensure timely delivery of software readiness, training, and communications. Utilize instructional design methodology to design software training using the digital adoption platform.
Assess needs and use cases for digital adoption platforms, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes.
In collaboration with management and instructional designers, measure and evaluate the impact of solutions using analytics tools in the DAP platform. Measure results against KPIs set forth in Training Plans and Scope documents.
Seek feedback and obtain consensus across stakeholders from project initiation through final approval. Influence and deliver in an environment with multiple stakeholders, competing priorities and timeline.
Create and maintain DAP processes, standards, procedures, and project plans. Troubleshoot and maintain DAP implementations over time. Collaborate with DAP vendor to ensure the organization is using all features available in the DAP development tool.
Qualifications
Bachelors Equivalent combination of education and experience Required
7-9 years Business systems operations Preferred
1-3 years Digital Adoption Platform implementation Preferred
1-3 years Supervisory Preferred
Experience working in a deadline-driven environment, with attention to detail, and the ability to multitask/prioritize a workload of competing priorities
Ability to independently manage several projects simultaneously and operate under tight deadlines
A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers, and management
Strong organizational skills with a high attention to detail
Strong analytical and problem-solving skills
Instructional design or learning and development experience (certifications preferred)
Proficiency in Microsoft Word, Excel, and PowerPoint
HTML, CSS, and/or JavaScript experience desired
UX background desired
Familiarity with Workday, Salesforce, SumTotal, Guidewire or other enterprise software preferred
Travel Requirements
Occasional travel to off-site business meetings or conferences. (5% proficiency)
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S. states, the province of Quebec, Puerto Rico, and the U.S. Virgin Islands.
For over 100 years, AAA has provided safety, security, and peace of mind. ACG advances AAA’s mission by providing a full suite of products and services to millions of AAA Members, from roadside assistance to insurance to travel support. We pride ourselves on always being there when you need us, delivering the highest level of customer service and value to each and every member. We seek to be a trusted ally—on the road and throughout life’s journey.
AAA - The Auto Club Group belongs to the national AAA Federation, which is committed to improving the lives of our combined 60 million members across North America.
