Job Description
Digital Account Operations Specialist
The Digital Account Operations Specialist is responsible for the review and decisioning of new client applications and advanced processing of existing client change requests according to regulatory requirements and departmental processes and procedures. Working under moderate to low supervision, this job supports other banking professionals to ensure that critical tasks are completed on time.
Key Responsibilities and Duties
- Reviews and processes new client applications according to regulatory requirements related to Know Your Customer (KYC), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC).
- Validates client information using third-party verification tools such as Lexis Nexis and Experian.
- Performs advanced application research regarding client-submitted applications before onboarding and responding to client inquiries.
- Handles complex title applications such as trusts and estates; handles existing client title change requests.
- Performs client outreach utilizing verification tools to obtain necessary documents from the new client before onboarding; performs due diligence checks and questions related to client-submitted applications.
- Ensures work is properly safeguarded and controlled in accordance with banking policies and procedures.
- Supports training of new team members.
- Assists with user acceptance testing (UAT) where applicable.
Minimum Qualifications
- 2+ years of experience in operational account services and customer support within a banking environment.
- Strong knowledge of banking operations, procedures, and regulatory requirements, with a proven ability to ensure compliance.
- Experienced in reviewing and processing new client applications in accordance with KYC, CIP, and OFAC guidelines.
- Skilled in validating customer information through third-party verification tools, including LexisNexis and Experian.
- Proficient in Microsoft Office Suite and various banking platforms and software applications.
- Demonstrated ability to research and resolve issues while maintaining a high level of accuracy and attention to detail.
- Strong problem-solving, organizational, and multitasking skills, with the ability to manage competing priorities in a fast-paced environment.
- Effective verbal and written communication skills with a commitment to delivering exceptional customer service.
Role Specific Work Experience
- No Experience Required; 2+ Years Preferred
Educational Requirements
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
3IC
Posting End Date: 9/21/26
Pay Range
$25 - $29
Pay & Benefits Summary
EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:
- Medical, dental, vision & HSA/FSA
- 401(k) savings
- Paid holidays & generous PTO
- Additional wellness & voluntary benefits
Additional Company-provided benefit options (subject to plan terms):
- Tuition reimbursement
- Commuter Benefits
- Life and Disability Insurance
Job Description Disclaimer
This job description is not intended to be a comprehensive list of duties, responsibilities or activities that are required to perform this job. Duties, responsibilities and activities may change without notice.
Job Seeker Notice
EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.
The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.
VEVRAA Federal Contractor
Member FDIC
Notice to Job Seekers
